1+ months

Clinical Counselor (LPC, LCSW, LMFT, LMHC)

CVS Caremark
Hartford, CT 06132
**Job Description**

**The following schedule is required: Tuesday-Saturday 7:00am-3:30pm EST/ 6:00am-2:30pm CST**

Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, improving the outcomes tools in support of optimal care. This role is part of the Employee Assistance Program (EAP).

**Fundamental Components**

**Member Support:**

+ Provide telephone triage, crisis intervention and related services

+ Assess members immediate clinical needs and utilize appropriate clinical tools to provide services

+ Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle management


+ Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns

+ Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members

+ Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members

+ Provide intensive case management and consultation for clinical risk cases and management referrals

**Informational Services:**

+ Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs

+ Assist members with linkage to resources to aid in the alleviation of stressors

**Team member support:**

+ Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members

+ Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases

+ Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty

**Compliance with Policies and Regulatory Standards:**

+ Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality

+ Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

+ Maintain current licensure in good standing, seek professional development and meet all licensure requirements

**Background Experience**


+ Ability to establish and maintain a high level of customer trust required

+ Experience in handling mental health and psychiatric care, family situations, and relationship concerns required

+ 1+ year of crisis intervention skills required

+ Experience in facilitating patient/client positive behavioral change required

+ Strong computer and literacy skills required

+ Experience working with diverse populations preferred

+ Familiarity with brief therapy models and Motivational Interviewing preferred

+ 1+ years of EAP, Behavioral Health or Social Services experience is preferred

+ Call Center experience preferred


+ Valid independent professional licensure to practice per state regulations in one or more is required: **LPC, LMFT, LCSW, LMHC or Clinical Psychologist**


+ Masters degree in counseling profession required

**Additional Job Information**

Effective communication, telephonic and organization skills.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants.Proficiency in multi-tasking and utilizing a multi-line phone system.Familiarity with basic terminology and concepts used in employee assistance/human services programs.


Master's degree

**Percent of Travel Required**

0 - 10%


Posted: 2020-07-30 Expires: 2020-11-18

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Clinical Counselor (LPC, LCSW, LMFT, LMHC)

CVS Caremark
Hartford, CT 06132

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