The Client Service Analyst / Specialist will be tasked with further uplifting the workplace help desk experience by providing exceptional service to JPMC employees and select third-party partners (“customer”). This individual will serve as an extension of an expanding set of web, mobile application, and virtual chat agent support offerings. The ideal candidate will possess a high proficiency supporting complex queries from query intake and analysis to query troubleshooting and resolution. The role should model customer obsession and carry a strong sense of urgency in resolving client concerns while demonstrating a clear understanding of the issue at hand, a high degree of client empathy, and a collaborative nature.
Keyword: card%20services