3 days old

Client Onboarding Manager

Warsaw, IN 46580
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.


The role is part of the EMEA Citi Private Bank Onboarding Team which is responsible for client onboarding, including all account openings/maintenance, technical integration and onboarding of all Cash Management products across the CPB product suite.

The Client Onboarding Manager provides full leadership and supervisory responsibility. Provides operational and service leadership and direction to teams. Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.


+ Demonstrates high level of diligence, motivation and organizational skills.

+ Focuses on timely and accurate delivery of all account functions, as well as delivering superior customer service and resolution of customer issues.

+ Performs day to day management of the account maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account maintenance requirements are clearly defined to support all scenarios of account maintenance requirements, to include delivery of very high quality service to customers and internal partners.

+ Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.

+ Determines new processes and work procedures, analyzes complex and variable issues with significant departmental impact.

+ Supports the planning and hire right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy.

+ Supports the motivation of staff through constant interaction with the team. Encourages cross functional training for staffs to enrich their skill base.

+ Develops performance matrices to track defects, productivity. Exercises leadership and supervisory responsibility over department.

+ Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc.

+ Determines hiring to ensure adequate staffing.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.


+ 2-5 years of people management.

+ Excellent communication skills. Able to communicate with internal senior business partners.

+ Demonstrated Project management skill including financial cost management skills.

+ Ability to interact confidently with senior management and regulators.

+ Ability to coach and develop people, identifying and retaining talent.

+ Ability to strive under pressure and work independently.

+ Bachelors or University degree or equivalent experience (Finance, Economy, Accounting etc.)


+ Competitive salary connected with annual salary review and discretionary annual performance bonus

+ Management supporting balanced and agile work (flexible working hours, home office)

+ Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

+ Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

+ Discounts on Citi Handlowy products (bank account, credit cards, loans etc.)

+ Working in a friendly, dynamic, supportive and diverse environment including multiple affinity and social networks & voluntary activities to engage with

+ Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.


**Job Family Group:**

Customer Service


**Job Family:**

Institutional Client Onboarding


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Client Onboarding Manager

Warsaw, IN 46580

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