12 days old

Client Executive

Tallapoosa, GA 30176
Interface with CEE clients working closely with CEE TTS Solution Sales & Product Sales team with a defined portfolio of CEE-headquartered Banking clients, as well as GSG clients with a significant CEE buying center to develop an understanding of their operating procedures, organisations structures and Transaction Service needs in identifying and supporting the delivery of TTS Products.

Work closely in partnership across the TTS Sales team and client to identifying opportunities to enhance the clients existing solutions focusing on revenue expansion and retention of existing business.

Responsible for working with key stakeholders to drive deals through Implementation ensuring ramp up of revenue, product adoption and driving digital agenda for the clients.

Drive the Client Experience by being a client advocate in managing the Citi network, +100 countries to ensure client satisfaction and retention of business. Ensuring proactive communication with key decision makers within the client organization as well as the internal client team.

**Key Responsibilities:**

+ Work with CEE TTS Solution Sales & Product Sales Managers to ensure understanding of key TTS Sales activities for portfolio drive completion of projects through product adoption and revenue realization.

+ Provide support where necessary for the coordination of critical projects with relevant stakeholders within TTS such as Implementation of new solutions, VOC feedback and associated action plans

+ Support CITIKYC/AML requirements for new business opportunities for a defined portfolio of clients.

+ Where required, lead client communication of Product migrations, regulatory changes and market updates for portfolio being a client advocate internally and also support driving the change management agenda for TTS.

+ Responsible for hosting proactive Client Experience TTS relationship reviews with key client contacts in addition to the Decision Maker.

+ Work in close partnership with key stakeholders to have visibility of pending actions and ensure timing completion or support provided to drive adoption and revenue realization.

+ As part of product adoption, responsible to ensure pricing set up is correct and for new business Product Sales pricing is clearly defined and shared with the Client Executive and client

+ Be the client advocate to ensure Client issues are addressed promptly working with partners in Service and Operations and utilize client forums such as C@R to facilitate and drive resolution where necessary. Be responsible for driving superior client satisfaction.

+ Responsible for review of monthly revenue analysis for defined client portfolio by preparing summaries/ forecasts and communicating findings to respective stakeholders

+ Ensure compliance with TTS credit, risk and TTS Sales processes where applicable

+ Work closely with client to understand ad-hoc credit needs to facilitate their treasury requirements working with BCMA/GSG to ensure allocation of credit. Participate in monthly OD management process.

+ Partner with TTS Solution Sales to share feedback on Product requirements / Gaps.

+ Manage documentation deficiency and deferral process for assigned portfolio working with Risk and Compliance to ensure adherence to Citi policies.

+ Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policies.

+ Work in partnership with Operations and Legal partners for client Novations.

**Development Value:**

This role will allow an individual to develop a strong understanding of a customer Treasury organization/SSC, specific industries and treasury functions. Provide a thorough understanding of the TTS business, its products, risks and controls. Develop and grow their CITI network across the Globe. Provide the opportunity to expand and strengthen one's knowledge to move to other opportunities within Sales, Product or Risk


We are looking for a highly motivated CEE TTS Client Executive working with CEE TTS Solution Sales & Product Sales Managers, TTS Product and Coverage partners to support revenue realization, retention, cross sell expansion and attrition management. The individual will have a Customer Service, Relationship Management, Sales, Senior Operations or Credit administration background, be customer focused and able to operate at all levels.


+ Proven track record of successful client focused activity

+ Demonstrated ownership and execution of tasks and responsibilities

+ Back Office Cash Management or Trade Operations Experience Beneficial


+ Time Management and Organisational Skills

+ High energy with strong initiative

+ Strong problem solving skills

+ Excellent interpersonal skills

+ Committed

+ Trusted team player


+ University Degree preferred

+ Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing diversity. Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

**Citi is an Equal Opportunities Employer**


**Job Family Group:**

Institutional Sales


**Job Family:**

Account Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Client Executive

Tallapoosa, GA 30176

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