15 days old

Client Delivery Specialist

Citigroup
Dublin, CA 94568
DCC provides asset servicing and transaction functions primarily to intermediaries such as broker-dealers and banks, through our proprietary network in 60+ markets. The scale of this network, provided through our own offices and staffed with Citi experts in each market, sets Citi apart from the competition.






The primary function of Client Services Department is to act as the main interface between DCC Clients and the settlement units of Citi. DCC provides all clients with a premium level of service through the efficient and pro-active resolution of their enquiries, while also assisting in client education of market & industry changes. DCC operations in Dublin process >24 million transactions per year and the Client Service Department answers 6,500 inquiries a week






The successful candidate will be the main contact for a designated set of clients within the demanding broker-dealer environment. As a senior within the team they will be expected to:



+ Answering client queries albeit via email or on the phone ensuring the right first time approach.

+ Ability to communicate in various formats with internal seniors and peers (good news, results, issues)

+ Demonstrate influencing and negotiating skills

+ Show ability to develop and leverage network

+ Continually improve the client experience through detailed analysis and feedback to make their business model more seamless.

+ Interact with contacts within corporate clients via telephone, fax and e-mail.

+ Respond to client enquiries either with immediate answers (quick-kills) or through tracking the enquiry via internal systems.

+ Perform the checker role on required processes.

+ Proactively monitor clients trading activity through the effective use of all systems available to them.

+ Take proactive responsibility for the resolution of clients enquiries within the published standards.

+ Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures.

+ Coach others on how to delegate, manage workflow etc.

+ Consistently look to assist Team leader / Section Manager with their workload.

+ Represent the department on Client Visits

+ Adapt and promote a proactive and 'no surprises' approach in communicating issues and possible solutions.






**Development Value:**



+ Gain knowledge of settlement processes & client requirements within the business across multi markets.

+ Varied internal and external communication with Income/Corporate Actions/ Settlements/ Product Managers / international clients.

+ Understanding of the settlement processes & supporting client function for internationally traded securities.

+ Close interaction with all areas of Custody & issuer operations in Dublin and internationally.

+ Exposure to large scale market changes within Custody & issuer operations.

+ Act as a role model and buddy to the more junior team members.

+ Opportunity to train and coach staff.



**Skills:**



+ Highly productive

+ Strong attention to detail & diligence.

+ Good time management & organisational skills.

+ Ability to cope under pressure to meet deadlines.

+ Effective escalation & communication skills.

+ Motivated and enthusiastic.

+ The successful candidate will be a motivated, proactive Individual who is able to think outside of the box

+ Must demonstrate a proven track record working within a dynamic and fast changing environment

+ Must possess strong interpersonal and communication skills






**Knowledge/Experience:**



+ A proven track record of experience within Financial Services / Banking desirable.

+ Experience within Securities Operations would be ideal but is not essential.

+ Lean knowledge an advantage

+ Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment whilst having the opportunity to build knowledge within multi market teams.

+ Additional European Language an advantage



**Education:**



+ Bachelors Degree/University degree or equivalent experience in Business, Accounting or Finance



This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.






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**Job Family Group:**


Operations - Transaction Services

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**Job Family:**


Securities and Derivatives Processing

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.






Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.






Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .






View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .



View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Client Delivery Specialist

Citigroup
Dublin, CA 94568

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