1+ months

Claims Representative - Overland Park, KS

U.S. Bank
Overland Park, KS 66210
This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. **Qualifications:** **Basic Qualifications** - High school diploma or equivalent - At least one year of customer service experience **Preferred Skills/Experience** - Experience working in the financial services or banking industry - Experience working in an office/clerical environment - Call center experience - Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures - Proven commitment to high quality customer service - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Strong verbal and written communication skills - Ability to identify and resolve/escalate complex problems with minimal guidance - Strong problem-solving and decision-making skills - Proficient computer skills, especially Microsoft Office applicationsapplications **Job:** Processing **Primary Location:** Kansas-KS-Overland Park **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 190025428 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2019-09-05 Expires: 2019-11-03

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Claims Representative - Overland Park, KS

U.S. Bank
Overland Park, KS 66210

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