18 days old

Claims Representative - Overland Park, KS

U.S. Bank
Overland Park, KS 66210
We are currently seeking dedicated, motivated, and detail oriented individuals for our Case Processing team. Responsibilities include: + Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims. + Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges. + Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Explore your career possibilities at U.S. Bank and join a company thats as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. **Qualifications:** **Basic Qualifications** - High school diploma or equivalent - At least one year of customer service experience **Preferred Skills/Experience** - Experience working in the financial services or banking industry - Experience working in an office/clerical environment - Call center experience - Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures - Proven commitment to high quality customer service - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Strong verbal and written communication skills - Ability to identify and resolve/escalate complex problems with minimal guidance - Strong problem-solving and decision-making skills - Proficient computer skills, especially Microsoft Office applicationsapplications **Job:** Processing **Primary Location:** Kansas-KS-Overland Park **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 190021802 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2019-08-06 Expires: 2019-09-05

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Claims Representative - Overland Park, KS

U.S. Bank
Overland Park, KS 66210

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