12 days old

Chargeback Specialist

Best Buy
Richfield, MN 55423

**Job Title:**

Chargeback Specialist

**Job Category:**

Finance / Accounting

**Location Number:**

900245-215-Accounts Receivable

**Job Description:**

Best Buy One Finance team is seeking a Credit Card Chargeback Specialist to join our Finance Shared Services (FSS) area. This role is responsible for accurate and timely completion of credit card chargebacks to enhance the customer experience while minimizing financial loss to Best Buy. The role also provides the opportunity to have direct alignment and accountability for the chargeback process for multiple credit card processors. The role requires capacity to work in a fast-paced, ambiguous environment both individually and collectively to produce outcomes within a time sensitive environment.

**Key Responsibilities for the Credit Card Chargeback Specialist:**

+ Assess financial recovery opportunity for each case with a mix of high and medium complexity.

+ Facilitate and drive cross-functional interactions (with Fraud Management, multiple business operations teams, Retail Operations, IT, and Logistics) to obtain pertinent information.

+ Identify and confirm internal technical and operational procedures.

+ Hold credit card issuers accountable to industry rules and regulations, willing to pushback when necessary to get to the best outcome for Best Buy.

+ Effectively works and communicates with team members, supervisor, and manager.

+ Build and enhance operational relationship with primary banking counterpart.

+ Monitors and resolves aging of disputes and chargebacks to ensure timely resolution of all open cases.

+ Operates as escalation support for other team members, providing advice and system expertise as needed.

+ Ability to identify and escalate high risk situations

+ Identify and escalate high risk situations

+ Evaluate options and provide opinion for corrective action

+ Escalate and take appropriate action as necessary

**Preferred Qualification** :

+ Associates Degree or 2+ years experience in an accounting or finance operations position

+ Proven problem solving skills

+ Advanced written and verbal communication skills

+ Organizational agility

+ Decision making skills

+ Ability to work in a fast paced and ambiguous environment to meet deadlines

**Req #:**


**Address Line 1:**

7601 Penn Avenue South







**Job Level:**

Individual Contributor

**Employment Category:**

Full Time


Best Buy

**Search Categories:**

Corporate Jobs, Finance / Accounting


Posted: 2019-08-05 Expires: 2019-09-08

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Chargeback Specialist

Best Buy
Richfield, MN 55423

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