14 days old

CBB Quality Testing Branch Onsite Program Manager - RCA Manager 3

U.S. Bank
Minneapolis, MN 55405
The CBB Risk Management Quality Testing Branch Onsite Program Manager leads a team of RCA Professionals that cover quality assurance testing for assigned line(s) of business Quality Assurance Entitys (QAEs). Train, coach, and mentor team members and/or new team members to ensure program integrity and execution. Proven ability to build and manage a team of Risk/Compliance/Audit professionals who have credibility and work directly with business line management. The job scope and complexity of assigned business is broad and complex. The manager will lead projects and quality assurance activities that ensure compliance with investor guidelines, internal policies and procedures, and other applicable federal, state and local laws and regulations, as assigned. Identifies gaps and determine solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Regularly interact with senior management and serves as a key liaison between the Business Lines and Corporate. Job Role Overview: Responsibilities will include but are not limited to the following: Manage RCA Professionals, including staffing, performance management, prioritization of projects, guidance and training Manages the facilitation of and owns the output of QA projects, assessments, tests Ensures QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance Policy for assigned business line products, processes and requirements Guides analysis of transaction handling or control performance against defined policies, guidelines or laws Provides guidance/approval in the development of process inquiries, walkthroughs and procedure review to support the development/design of QA test work papers Owns the accuracy of analyst(s) test work papers, verify and measure the quality of staff conclusions Validate and approval of populations of desired activity for accuracy and completeness. Ensures test samples are based on investor guidelines and internal program defined methodology (documenting rationale for adequate coverage) Ensure the resolution of previously identified issues is verified Manage validation reviews targeted to assess adequacy and sustainability of corrective actions taken by CBB management to resolve certain issues or perform historical account reviews (lookbacks), and where applicable, customer remuneration Lead a lookback to review historical transactions to determine the extent of the impact of an event Lead test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended Develop and present process improvement proposals to reduce risk of control failure and/or drive process efficiencies Approve report for Sr. Management review and distribution; approving, analyzing, and validating test workpapers which support reported results to key stakeholders Owns tracking and incorporating defect trending, ensuring follow-up to verify resolution of previously identified issues Owns the summarization of QA results for assigned focus areas and visibility for senior management Represent management in internal audits/exams of QA function Reviews and approves assigned QA Program/Procedures with QA practices (annual plan, staffing, tools, etc.) Other duties and deliverables as assigned by management **Qualifications:** **Basic Qualifications** - Bachelor's degree, or equivalent work experience - Ten or more years of experience in an applicable risk management environment - Applicable certifications **Preferred Skills/Experience** Ten or more years of experience monitoring, auditing, and testing of regulations, financial services, and third party risk management. Advanced understanding of branch operations, systems, and associated risks/controls. Advanced experience building and managing an onsite assessment program and managing a third party relationship including executing ongoing management requirements over a large scale strategic relationship. Advanced knowledge of third party risk management regulatory requirements and Archer eGRC capabilities. Advanced to expert understanding of applicable laws, regulations, financial services and regulatory trends that impact consumers. Advanced knowledge of Risk/Compliance/Audit competencies. Strong skills in leadership and management of process, projects and people. Strong critical thinking and analytical skills Demonstrated ability to manage multiple tasks and deadlines simultaneously, advanced skills at managing stressful situations Proven adaptability to changing priorities Advanced ability to identify and clearly communicate and document issues, root cause, exposure and recommendations Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs Advanced to expert level of presentation (verbal/written) and relationship building skills Advanced computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations. Demonstrates strong technical knowledge in financial systems, audit tools, and other products (include but not limited to: ACAPS, ALS, MSP; TeamMate; DocVelocity, LDRS, ECM, Hogan, LeaseMaster, RMS, Fusion, Common Trans, Archer, etc. Has or is willing to pursue applicable professional certifications (e.g., C.I.A., C.B.A., C.F.A., C.F.S.A., C.P.A, M.B.A., and/or J.D.) **Job:** Risk/Compliance/QC/Audit/Fraud **Primary Location:** Minnesota-MN-Minneapolis **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 190035483 **Other Locations:** Kentucky-KY-Owensboro, North Carolina-NC-Charlotte, CA-CA-Irvine, Ohio-OH-Cincinnati U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2019-10-31 Expires: 2019-11-30

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CBB Quality Testing Branch Onsite Program Manager - RCA Manager 3

U.S. Bank
Minneapolis, MN 55405

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