1+ months

CATERING ASSISTANT MANAGER - BAY LAUREL CATERING

Harborview Medical Center
Seattle, WA 98104

CATERING ASSISTANT MANAGER - BAY LAUREL CATERING

Req #: 190217
Department: HOUSING & FOOD SERVICES
Job Location: Seattle Campus
Posting Date: 07/19/2021 
Closing Info: Open Until Filled 
Salary: 55,000/annual  
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.  

CATERING ASSISTANT MANAGER - BAY LAUREL CATERING

Thank you for considering HFS UW Dining, a unit within Housing & Food Services at the University of WashingtonSeattle.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.

HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and caf locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statementworking together to enhance student lifeteamwork and service to our students and customers are at the heart of our business.

To learn about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, you are encouraged to review our Diversity, Equity, and Inclusion Statement Training.

This position manages the service and delivery operations for Bay Laurel Catering.
 

RESPONSIBILITIES

Leadership
Identify, articulate and model values and behaviors that support an organizational culture characterized as inclusive, positive, productive and committed to serving staff and students.
Serve as a member of the units leadership team.
Maintain relationships with internal and campus colleagues and stakeholders to foster collaboration and maintain regular feedback loops to ensure awareness of their concerns, policies and/or legal constraints.
Serve on and encourage others to lead unit teams and lead or serve on Department and professional organization committees.
Maintains visibility and accessibility with customers and staff members.
Trains and monitors performance in unit safety, cash handling, customer service and food safety.
Supervises the work completed by direct reports, ensuring appropriate productivity, quality, customer service and adherence to UW and departmental policies and procedures.
Contributes to the preparation of ongoing and timely performance appraisals for all employees.
Effective presentation skills that demonstrate preparation, research and delivery that are scaled for small, large and diverse groups.

Operations and Customer Service
Manages all phases of service for the operation during catered functions and/or special events.
Manages the handling and service of alcoholic beverages, including preparation, service, inventory, auditing and distribution.
Establishes and maintains a management presence at events, soliciting customer feedback and responding to complaints, questions and special requests.
Collaborates with peers in scheduling service staff.
Collaborates with sales staff to ensure appropriate table sets are available for a broad range of events.
Monitors and maintains quality standards on-site at the events around food presentation including portion size, food temperature and appearance.
Monitors staff performance in unit safety, cash handling, customer service and food safety/handling.
Identify and correct unsafe conditions; such as, poor equipment or work habits that might lead to an accident.
Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.
Contributes to the management of the inventory from ordering to utilization, including purchasing, receipt, storage, production, display, sale and serves as primary contact for vendors.
Identify and correct unsafe conditions; such as, poor equipment or work habits that might lead to an accident. 
Maintains security measures to prevent theft and vandalism.

Fiscal Management
Manages resources by contributing and maintaining proper fiscal controls.
Monitors and reviews reports, including financial statements, staffing schedules and inquiries from the HFS Financial team.  Reports to leadership on exceptions/variances.

Food Service System (FSS)
Oversee Food Service System (FSS) functions performed as part of normal business operations, including purchasing, inventory, transfers and service menus.  This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.
Ensure unit staff are properly trained on using Food Service System (FSS) system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.
Use Food Service System (FSS) reporting functions to monitor unit performance by reviewing key metrics related to purchasing, inventory, menu mix and costing.  Notify Dining Systems of suspected errors or issues.

Supervision
Interview, select, hire and onboard staff.
Ensure that staff are equipped to perform their work through understanding of their working and learning environment and needs.
Supervise the work completed by direct reports, ensuring appropriate productivity and quality.
Evaluate the work completed by direct reports and foster venues for feedback up and down the organization to support and affirm individual, unit and Department success.
Provide guidance to direct reports on requirements and/or opportunities for learning and professional development.
This position supervises Banquet Captains and directs the work of student staff.

IMPACT TO THE UNIVERSITY
Bay Laurel provides catering service for a variety of events and gatherings and is representative of the University for many of its guests including prospective students, donors, and elected officials.

POSITION COMPLEXITIES
Bay Laurel is primarily an off-site caterer for the University of Washington. High degrees of organization and coordination are needed to ensure that a variety of service needs are met to a diverse clientele. As with any catering business, the position will work a variety of schedules to meet customer needs and participate in all aspects of delivery and event production.

WORKING CONDITIONS
This is a professional staff position that is expected to have flexible availability, working schedules that are typical for a catering operation, including extended hours, weekends and holidays.  This position works in an operation that provides continuous service seven days a week from early morning until late night and will require irregular shifts to ensure maximum coverage by management.  The incumbent in this position is required to be present and visible during special University or HFS events that may occur in the evening and/or weekend.  Ability to work indoors or outdoors, load, unload, drive catering trucks and lift 50 pounds and carry 25 pounds.

REPORTS TO
Catering Banquet Manager


QUALIFICATIONS
Bachelors degree, preferably in hospitality, business administration or related field or accredited culinary certification
1 year of food service experience

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED QUALIFICATIONS
Excellent customer service experience addressing customer inquiries and service issues
Leadership experience
Establishing and maintaining controls for kitchen and food safety and sanitation
Experience with inventory, purchasing/production records or budgeting
Dining management system experience.
Effective communication skills
Experience managing both on- and off- site catered events

CONDITIONS OF EMPLOYMENT
A satisfactory outcome from the employment reference check processes and education verification.
Washington State Drivers License.
Washington State Food Worker Card within two weeks of hire.
Washington State Class 12 Liquor License within 30 days of hire.
ServSafe Certification within three months of employment and maintenance of Certification thereafter.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.


Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Categories

Posted: 2021-06-16 Expires: 2021-08-20

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CATERING ASSISTANT MANAGER - BAY LAUREL CATERING

Harborview Medical Center
Seattle, WA 98104

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