2 days old

Cash and Trade Processing Associate Analyst 2 - 2nd Shift

Newark, DE 19715
**Roles and Responsibilities**

The person in this role has demonstrated strong leadership skills and is able to effectively allocate and coordinate resources for Mailroom, Batching, Scanning, Dispatch and possibly Data Entry work streams to ensure timely completion in order to meet client Service Level Agreements. Candidate must have an intermediate level of technical knowledge in order to deliver quality service. Candidate must achieve operating efficiency, and support activities related to compliance and control. Additionally, candidate must support other technical items such as Business Requirements Document reviews and other critical client facing items. Candidate must also be able to meet the physical demands of the job including lifting up to 40 pounds, performing repetitive bending and lifting related task, extensive walking and possibly repetitive keyboarding. Candidate must be flexible and able to work holidays and weekends as required.

+ Coordinate the workflow for all work streams ensuring timely completion; allocation of resources where necessary

+ Serve as a Subject Matter Expert for all client relationships that are processed

+ Build relationships and network across the local team and sites in order to accomplish the objectives of the business

+ Perform some critical client facing processes i.e. Workload Transfer, Financial Reconciliation and Transmissions, etc.

+ Trusted with complex and potentially sensitive information critical to the success of the operation

+ Support training for the development needs of the staff as well as Citi required training

+ Review error reports and provide information to management

+ Assist with interview events for temporary staff

+ Oversee New Hire training activities providing structure and consistency

+ Support LEAN projects and initiatives

+ Lead shift turnover meetings

+ Regularly update capacity models and other shift reports

+ Conduct quality reviews and support exception processing

+ Support the review and reconciliation of requirements to Process Control Manuals

+ Assist in Business Review Document creation for MISTIC and other projects

+ Review MISTIC reports compared against SLA requirements

**Job Qualifications:**

+ A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment

+ Demonstrated strong leadership skills

+ 3-5 years Citi Public Sector experience preferred

+ Previous workflow or lead experience preferred

+ Able to lift up to 40 lbs., walk extensively, and perform repetitive bending and lifting tasks

+ Developed communication and diplomacy skills are required; as well as the ability to be trustworthy with confidential information

+ Ability to effectively communicate with all levels of employees as well as clients

+ Demonstrated ability to respond appropriately under pressure and effectively multi-task in a fast paced environment, performing various functions with the flow of production

+ Flexible and open to non-traditional schedules to support business needs

+ Additional hours may be required based on business needs

+ Must have strong attention to detail, proficiency with numbers, and solid organizational skills

+ Intermediate level proficiency in Windows, MS Office Suite, TMS Citrix and Parascript

+ Reliable and dependable with proven success as a team player

+ Understanding of escalation procedures and the ability to communicate to the appropriate person(s)

+ Project management experience preferred

+ U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position

+ Must pass an extensive background check (renewed every 5 years)

+ BS/BA degree preferred

This is a 2nd shift position, Tuesday to Saturday.


**Job Family Group:**

Operations - Transaction Services


**Job Family:**

Cash Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Posted: 2022-05-13 Expires: 2022-06-12

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Cash and Trade Processing Associate Analyst 2 - 2nd Shift

Newark, DE 19715

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