1+ months

Case Processing Team Manager - Overland Park, KS

U.S. Bank
Overland Park, KS 66210
We are currently hiring for a Team Manager position in our Case Processing Department at the Overland Park Service Center. The Team Manager is responsible for managing a team of approximately 15 representatives. Responsibilities include: + Manage and coordinate the daily work flowof assigned team and coordinate with other areas to ensure compliance withservice standards and regulatory deadlines + Ensures quality service and effective operationssupport for internal and external customers + Serve as a resource to resolve exceptions andescalations regarding customer dispute and fraud claims, referring more complexproblems to manager as necessary + Establish and maintain appropriate files andrecords ensuring adherence to record retention schedules + Develop and prepare reports, records andperformance monitoring mechanisms informing management of operationalactivities + Provide training and develop staff through crosstraining _We offer a competitive salary plusexcellent benefits, including group medical, prescription, dental,vision, and life insurance, short and long-term disability insurance,flexible spending accounts, immediate 401(K) participation, pension, freechecking along with discounts on other banking products and services and much more!_ Explore your career possibilities at U.S. Bank and join a company thats as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. . **Qualifications:** **_Basic Qualifications_** + Bachelor's degree, or equivalent work experience + Two to three years of operations-related experience + Minimum one year of supervisory/management experience **_Preferred Skills/Experience_** + Strong knowledge of operation functions, systems, policies and procedures for the assigned area + Good organizational, managerial and project management skills + Well-developed customer relations skills + Excellent interpersonal, verbal and written communication skills + Ability to manage multiple tasks/projects and deadlines simultaneously + Basic knowledge of banking operations and human resources **Job:** Operations **Primary Location:** Kansas-KS-Overland Park **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 190034986 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2019-12-10 Expires: 2020-02-08

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Case Processing Team Manager - Overland Park, KS

U.S. Bank
Overland Park, KS 66210

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