1+ months

CASE MANAGER

University of Washington
Seattle, WA 98104

CASE MANAGER

Req #: 173838
Department: UW Bothell - Student Affairs
Appointing Department Web Address: https://www.uwb.edu/studentaffairs
Job Location: UW Bothell
Posting Date: 11/05/2019 
Closing Info: Open Until Filled 
Salary: Salary is Competitive. Salary is Commensurate Upon Qualifications and Experience. 
Shift: First Shift 
Notes: Priority consideration given to applications received by November 19, 2019.  

The University of Washington Bothell is one of the most dynamic public universities in the state of Washington. We offer a participatory student experience grounded in hands-on learning, close relationships with faculty members as teachers and mentors, and the personalized support of staff who are dedicated to student success. The academic work of the campus focuses on cross-disciplinary research and creative practice, connected learning, and community engagement. UW Bothells current enrollment is approximately 5,500 students. More than 90 percent of undergraduates are from Washington State, and approximately half are first-generation college attendees or come from underrepresented groups. Located along wetlands and a river north of Seattle, UW Bothell builds vibrant regional partnerships, creates and disseminates new knowledge, and prepares students for leadership throughout Washington and beyond.

Diversity is a core value of University of WA Bothell.  We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. To learn more, read our Diversity Statement.

Student Affairs at the University of Washington Bothell has an outstanding opportunity for a Temporary, Full-Time Case Manager.

Responsibilities:

CASE MANAGEMENT:

Serve as a case manager for UW Bothell CARE Team and EAB Navigate Team.  This will ensure appropriate follow-up and consistency with all student issues addressed by these two support teams.
Review incoming reports for immediacy of concerns and inform the appropriate University staff of critical situations.
Contact reporters and related individuals to gather additional information.
Incorporate feedback from other team members regarding case management.
Manage case records and assign cases through an electronic reporting and tracking database system to ensure all correspondence and action items are accurately documented.
Facilitate the flow of information among the CARE and Navigate systems and Teams.
Coordinate CARE team responses.
Maintain the confidentiality and privacy of students.
Consult with reporters and make recommendations regarding interacting with the student of concern.
Meet with students and coordinate appropriate follow up for students in conjunction with other campus colleagues.  Assist students in exploring appropriate resources and making referrals to other campus departments such as the academic advising, student success center, health and wellness resource center, writing and communication center, counseling center, quantitative skills center, disability services, etc.
Lead responder for UWB Student Emergency Funds Grant application.  Contact student, assess need, work with Financial Aid Office and Health and Wellness Resource Center for coordinated response.
Serve as a member of the Cascadia College CARE team.  Respond to students with food and housing insecurity needs and assist with Aroha grants.
Assist in notifying instructors when students will be absent from classes due to emergency situations and/or deaths in the family.

ADMINISTRATION:

Collect and analyze data as it relates to services provided by the CARE Team and EAB Navigate Team.
Provide monthly reports regarding Emergency Grants to community partners and Advancement & External Relations.
Serve on EAB Navigate Team and attend weekly/monthly meetings.
Serve on UWB CARE Team which meets twice per month.
Serve on Cascadia CARE Team which meets twice per month.

EDUCATION AND TRAINING:

Educate members of the University community about the role of the CARE and EAB Navigate Teams and the options available for responding to students in academic, financial or emotional distress.
Oversee and coordinate multiple outreach and educational programming efforts of the EAB Navigate and CARE teams including, but not limited to, participate in student orientation programs, Week of Welcome, Open House programs, new faculty orientation, faculty/staff meetings, etc.
Update and maintain website, brochure, and other forms of communication/promotion resources.
Promote programs for student advocacy and support to address the needs of students who experience difficulties in areas such as, stress and conflict management, substance abuse, psychosocial and behavioral issues; life skills, student success.

Minimum Requirements:

Bachelors Degree in in social sciences, education, or similar field.
Two to three years experience post-bachelors degree in higher education or human services sector.
Ability to understand the needs of the University and to work collaboratively with students, their families, faculty, staff, and community partners in a wide array of situations.
Knowledge of student development best practices and a strong desire to provide a supportive environment for students.
Ability to handle confidential and sensitive situations with diplomacy and excellent judgment and to act calmly in an emergency or crisis situation.
Superior interpersonal and organizational skills; Excellent written and oral communication skills, including the ability to communicate with diverse audiences.
Extensive proficiency in the application of communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Ability to work independently and as part of a team.
Experience working with young adults and a diverse student population.
Demonstrated ability to create a trusting, supportive rapport with students.
Comfortable in the use of computer technology (i.e. email communication, web pages, Power Point, web-based surveys, etc.) to enhance services and outreach to students and campus.
Extensive proficiency in collaborating and interacting with individuals and groups while valuing the unique contribution of individuals from a variety of identities, including culture, race, creed, ethncity, national origin, age, sex, disability, sexual orientation and gender identity.
Working proficiency with office support tools and electronic records software (e.g. word processing, email, presentation software, spreadsheets, and electronic educational records); preferably Microsoft Office.
Willingness and ability to work in multiple office locations on the University of Washington and Cascadia College campus.
Experience with higher education and associated transitions and persistence issues students face within higher education.

Desired:

Masters degree in higher education, student personnel, student development, counseling, or similar field.

Conditions of employment:

Some scheduling flexibility is required to accommodate schedules of students, attend meetings, events, trainings, and conferences on and off campus; may involve early evening hours or weekend hours on occasion.



Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter, and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Categories

Posted: 2019-12-05 Expires: 2020-02-02

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CASE MANAGER

University of Washington
Seattle, WA 98104
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