3 days old

Care Delivery Epic Optimization Consultant

Kaiser Permanente
Portland, OR 97232
This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams. In addition, the contributor would:
  • Analyze complex situations in medical or business office environment to determine opportunities for increasing end user efficiencies with KPHC or other technology solutions (including virtual visits).
    • Provide consulting support and take action including: Analyze departmental and individual workflows relating to KPHC. Identify pain-points with existing processes where efficiencies are lost. Optimize departmental and individual workflows relating to KPHC. Develop curricula for and conduct departmental and individual training sessions. Facilitate Ambassador Sessions. Develop SmartTools within KPHC. Develop Job Aids for KPHC activities. Provide front-line training support during implementation of new initiatives. Resource for KPHC specific governance groups, Communities of Interest (COI) and special projects including (but not limited to): Clinical content groups. Department of Medical Informatics clinician groups. Health Plan management users of KPHC.
      Essential Responsibilities:
    • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
    • Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
    • Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
    • Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
    • Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
    • Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).
    • Maps current state against future state processes.
    • Identifies the impact of requirements on upstream and downstream solution components.
    • Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).
    • Identifies value gaps and opportunities for process enhancements or efficiencies.
    • Supports solution design by researching how to help translate requirements into workable business solutions.
    • Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
    • Supports the evaluation of third-party vendors as directed.
    • Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
    • Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).


Posted: 2019-12-04 Expires: 2020-01-03

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Care Delivery Epic Optimization Consultant

Kaiser Permanente
Portland, OR 97232

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