4 days old

Care coordinator behavior health

Cleveland Clinic
Vero Beach, FL 32960


To coordinate tele-psychiatry services which includes: providing education/support to caregivers using the telepsychiatry consult and liaison services and ensuring that those patients who have been assessed and identified as needing ongoing behavioral health care after using telepsychiatry are linked with the appropriate referrals.

The Tele-Psychiatry Care Coordinator will provide support to the consult and liaison services provided by the tele-psychiatry consult service, will ensure that caregivers using this service are trained and supported and ensure that individuals that have accessed tele-psychiatry and need follow up care are connected with appropriate referrals.  The position requires daily internal communication and interaction with all team members, management and medical staff as well as frequent external communication and interaction with patients and families.

Responsible for working in a safe and protective manner at all times keeping in mind that safety and environmental hazards are the responsibility of all employees for themselves, other staff members and patients.

Provides initial support when a new site begins using the tele-psychiatry service by ensuring caregivers are trained on the equipment and process to use the consult service.

Provide ongoing support to sites using tele-psychiatry.

Coordinates care with both internal and community resources when an individual has received a tele-psychiatry consult and needs ongoing care.

Provides follow up calls, as needed, to individuals who have received a tele-psychiatry consult to ensure they have accessed services.

Keep ongoing records of the number and type of tele-psychiatry consults and the outcomes of these consults.

Performs other duties as assigned.

Demonstrates the ability to use the tele-psychiatry equipment.

Demonstrates the ability to teach others to use the tele-psychiatry equipment
Demonstrates the ability to approach the patient and their family with dignity and treat them as unique individuals.

Demonstrates the ability to provide emotional support to patients and their families.

Demonstrates the ability to clearly and accurately document interventions using local communication equipment, e.g., written, computerized and audiovisual support.  Shares patient’s status reports with ordering primary care physicians and consulting tele-psychiatrists

Demonstrates the ability to communicate clearly and effectively with other members of the multidisciplinary team in varying situations.

Ability to maintain collaborative and effective working relationships with physicians and healthcare professionals.


Bachelor’s Degree in a human services related field.

Must be able to complete crisis prevention intervention (CPI) or equivalent.

BLS Certification required from American Heart Association or American Red Cross.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities",


Posted: 2019-12-04 Expires: 2020-01-03

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Care coordinator behavior health

Cleveland Clinic
Vero Beach, FL 32960

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