16 days old

Call Center Support Specialist 3 - Hopkins, MN - Earth City, MO

U.S. Bank
Hopkins, MN 55305
The Call Center Support Specialist is part of a fast pace Secondary Marketing call center that responds to internal U.S. Bank employee inquiries on a variety of basic and non-routine complex pricing and loan program inquiries. They will respond to incoming calls and emails on a variety of topics including mortgage pricing, extensions, relocks, product parameters, Secondary Marketing Policies and NetO origination system. Thorough knowledge of products, rates, lock terms, pricing - loan level price adjustments, applicable regulations, U.S. Banks origination system (Net Oxygen) and product/pricing procedures. Understand and use fundamental mortgage concepts, practices and procedures, and apply more advanced product/pricing skills and procedures. Calls are varied, non-routine and complex. Resolve more complex questions and problems. Incumbent typically has a high school diploma or equivalent over five years of related mortgage experience. **Qualifications:** Basic Qualifications - High school diploma or equivalent - Two to four years of clerical experience Preferred Skills/Experience - 5 years mortgage experience - Mathematical skills and analytical skills - Experience with Secondary Market mortgage loan pricing **Job:** Sales Support **Primary Location:** Minnesota-MN-Hopkins **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 200003645 **Other Locations:** Missouri-MO-Earth City U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2020-02-07 Expires: 2020-03-08

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Call Center Support Specialist 3 - Hopkins, MN - Earth City, MO

U.S. Bank
Hopkins, MN 55305

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