Answers incoming calls and performs triage of inquiries.
PRIMARY RESPONSIBILITIES

+ Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

+ Collects relevant caller data to assist with measurement, tracking and reporting activities.

+ Track inquires, questions and answers and provide resolution.

+ May perform clerical or administrative duties.

+ Performs other duties as assigned.

EDUCATION

+ High school diploma or equivalent

EXPERIENCE

+ No experience required

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.