10 days old

Call Center Representative - CitiPhone Officer (Permanent)

Citigroup
Kuala Lumpur
The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citis products, services and procedures to efficiently resolve service issues.


**Responsibilities:**


+ Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making

+ Develop and apply thorough knowledge of practices and procedures to accomplish team goals

+ Assist immediate manager with team motivation and performance monitoring

+ Mentor associates to improve individual performance

+ Consistently achieve individual and team performance targets under little to no direct supervision

+ Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ Proficient in Microsoft Office

+ Effective verbal and written communication skill

+ Excellent influencing and relationship management skills

+ Proven ability to work under limited supervision and seek out advancement opportunities

+ Excellent technical and data entry skills, including utilizing a 10-key touchpad

+ Proven ability to creatively solve problems


**Education:**


+ Minimum Diploma or equivalent


FRESH GRADUATES ARE WELCOMED TO APPLY


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**Job Family Group:**


Customer Service

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**Job Family:**


Service

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Call Center Representative - CitiPhone Officer (Permanent)

Citigroup
Kuala Lumpur

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