14 days old

Business Support Analyst

Citigroup
Gurgaon
**Job Summary**


The candidate will have primary responsibilities of managing Multifond, pControl and associated Fund Accounting applications Support, identification of different issues and providing accurate and timely result to the Global Fund Accounting Users. Team member is responsible for interacting with Global MF Users, Business and Operations teams to provide a high quality of product to the internal and external clients and meet the agreed and expected service standards. The support member is responsible to coordinate with Operations, technology and third party vendors provide a high quality issue resolution and meet the agreed and expected service standards.


The candidate may also be responsible for contributing to the delivery of local, global and strategic Fund Accounting projects for Citi and external clients


Solid understanding of Fund Accounting domain is essential. Candidate must be open for 24x7-work environment.


**Primary Responsibilities**


+ Analyze root-cause of issues reported on various applications and provide solution to operation team in a timely manner

+ Focus on production issue resolution, general support and maintenance for the Funds Administration business

+ Responsible for providing L1 support for Fund accounting applications in a 24/7 environment.

+ Static set up and maintenance.

+ manage MF application change and upgrade test as and when required

+ Provide support to the Funds Administration business and liaise with the application vendors and technology on their behalf.

+ To work in partnership with the business to ensure timely issue resolution.

+ Meeting SLA/OLA/KPI.

+ Test vendor/application solutions.

+ Track the schedule, issue resolution progress, and be accountable for the associated tasks.

+ Work closely with other internal teams on upcoming projects, assignments and initiative

+ Ensure accurate and timely execution of the assigned tasks.


**Qualification, Experience, Skills and Competencies**


+ Preferably MBA (Finance) / CA / ICWA

+ 0-2 years of experience in fund accounting domain.

+ Sound knowledge and understanding of accounting principles and NAV calculation.

+ Knowledge of all Security types like Equities, Bonds, Repo, CFD, Futures, Options, Bank Debts, SWAPS, Forwards, Spot, etc, trade life cycle, various Corporate Actions and its impact on portfolio will be an advantage.

+ Basic SQL knowledge.

+ Excellent written and spoken communication skills

+ Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines.

+ Must be prepared to work in a shift in line with regions supported including India night shifts

+ Innovative approach to work and continuously identify and implement process improvements

+ Experience in Fund Accounting application like Multifonds / pControl /Investone will be an added advantage.

+ Good attention to detail and high levels of accuracy

+ Strong analytical and problem-solving skills.

+ Ability to work as part of a team and develop and maintain strong communication and strong interpersonal skills .

+ Ability to multi-task, work under pressure in a dynamic, multi-tasking environment and prioritize aggressive deadlines.

+ Make informed decisions within their realm of responsibility.

+ Demonstrate flexibility and versatility and Ability to work with minimal supervision


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**Job Family Group:**


Operations - Services

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**Job Family:**


Reference Data Management

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Business Support Analyst

Citigroup
Gurgaon

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