3 days old

Business Relationship Operations Mgr / Process Integration Control Mgr

San Jose, Heredia 40602
Job ID: JR0124128
Job Category: Information Technology
Primary Location: San Jose, H CR
Other Locations:
Job Type: Experienced Hire

Business Relationship Operations Mgr / Process Integration Control Mgr

Job Description

This position has two primary areas of responsibility:

1. The Business Relationship and Operations Manager (BROM) is responsible for the delivery of the Intel IT services package to customers at a specific site or campus. BROMs establish a strong business relationship with the customer by understanding the customer's business and their desired outcomes. They act as the Single Point of Contact (SPOC) for senior customers and stakeholders to ensure that their Intel IT needs are met. BROMs perform demand intake for service owners, identifying opportunities and pain points with services. BROMs are also responsible for site Manufacturing IT (MIT) operations. They manage site MIT operational forums, measure operational performance and coordinate responses to incidents and trends. They develop a strong partnership with the Site IT Manager for managing non-MIT needs and service performance.
2. As PIC Group Lead, responsible for managing a team of inspired professional IT Automation Engineers who are responsible for delivering Operational Excellence and ensuring successful technology transfer and high volume manufacturing ramp capabilities. Requires advanced knowledge of Assembly & Test Manufacturing and technology development (TD). Required to provide technical guidance, and ensure that sound engineering practices are followed. Provides direction and goals to the group, including technical guidance to ensure that sound engineering practices are followed. Routinely interacts with site and TD stakeholders to remove barriers/enable success. As a manager, set priorities for the team, get results across boundaries, ensure an inclusive work environment, develop employees, and manage performance. Responsible for supervision/management of an IT function/site/corporate operation. Day-to-day functional management of the organization, to include performance management, training/developing, forecasting/reporting, and budgeting/expense control. Ensures operation meets basic user, headcount, and quality guidelines. Provide day-to-day operational reporting/tracking indicators.


You must possess the below minimum qualifications to be initially considered for this position.

Minimum Qualifications:

  • Advanced English Level.
  • Possess a Bachelor's or a Master's degree in Computer Science, Computer Engineering or related fields.
  • 7+ years of experience in manufacturing environments, factory automation, software development, project management, managing people and software quality assurance is an added advantage (having more than one will be highly desirable).

Preferred Qualifications:

  • Demonstrated business acumen. Understands the best way to use the package of IT services to drive improvement for the customer.
  • Committed to a common way of doing business in MIT so we can define and then improve on the standard.

Soft Skills / Behavioral Traits:

  • Ability to build productive partnerships and work through others to achieve results (e.g. coordinating responses to undesired trends in site operational performance).
  • Strong leadership, management communication, and presentation skills with experience in developing a working relationship with and influencing business stakeholders and partners (e.g. Site Leadership/Management team, IT service owners)
Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

CRExperienced HireJR0124128San Jose


Posted: 2019-12-03 Expires: 2020-01-02

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Business Relationship Operations Mgr / Process Integration Control Mgr

San Jose, Heredia 40602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast