18 days old

Business Customer Liaison

Raytheon Technologies Corporate
Nationwide
Raytheon Technologies has an opening for a Sr. Principal Business Relations Liaison I. Manage IT demand and service delivery for (Aerospace/Defense/Enterprise Services) customers with the goal of generating business value.

Key Duties and Responsibilities:
  • Strategic Alignment
    • Coordinate project and business as usual transactional requests from partner organizations, ensuring that delivery throughout the lifecycle of any given activity meets or exceeds agreed parameters and expectations
    • Partner with the BRM lead to ensure proposed solutions meet established business solution needs and acceptance criteria and align with overall strategy
  • Form strategic relationships and partnerships with our stakeholders supporting key projects and initiatives
  • Stakeholder Engagement
    • Address Infrastructure performance and delivery to customer, by managing service levels and reporting relevant metrics
    • Understand stakeholders Infrastructure needs and manage service delivery
    • Represent stakeholders in internal project status reviews
    • Ensure our customers are aware of major projects, changes in process and procedure and new services
    • Drive value for our customers through recommendations of services and improvements
    • Provide support for initiatives, including high-level requirements gathering, liaising, and addressing service requests
    • Help to resolve escalations of service delivery
  • Communication & Collaboration
    • Liaise with other BRM, Integration, and PMO teams, on strategic and tactical plans including book of work (projects portfolio) alignment and prioritization, demand management, stakeholder-facing metrics/SLAs
    • Partner with other GIS BRM teams to establish, document and continually improve internal processes
    • Collaborate on capability roadmaps, identify opportunities for business improvement through new infrastructure capabilities
    • Create materials with consistent messaging of project and operational status to stakeholders
  • Tools, Technical Capabilities & Business Acumen
    • Develop deep knowledge of (Aerospace/Defense/Enterprise Services) products, services and operations, building horizontal and vertical relationships
    • Maintain technical knowledge including emerging technologies and business
    • Maintain CRM information (in database when available)

Required Skills:
  • Minimum 10+ years of overall IT experience
  • Experience in client-facing role supporting IT
  • Proven experience managing requirements using Agile Methodology and creating requirements documents and business cases

    Desired Skills:
  • Proven experience in managing and executing large-scale cross-functional IT initiatives
  • Proven experience setting expectations with business partners and building effective relationships with influential stakeholders
  • BRMP certification preferred

    Required Education:
    Bachelors Degree in Computer Science, Engineering, Math, Business or related discipline


This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.175751

Categories

Posted: 2021-04-22 Expires: 2021-05-22

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Business Customer Liaison

Raytheon Technologies Corporate
Nationwide

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