23 days old

Business Architect Leader

Carolina Shores, NC 28467
  • Jobs Rated

What Youll Do 

Cisco is searching for a technology savvy, results oriented Business Architect to join our Customer Experience Design group in San Jose. 


In this role, you will: 

  • Support the group in delivering high-quality strategic and tactical analysis and recommendations for customer experience design and operations 

  • Develop cross-functional relationships across design, user research, services, marketing, sales, engineering, channel, operations, and IT at Cisco in order to synthesize requirements and shape our data engineering and customer experience insights roadmap 

  • Analyze complex business problems using data from customers, partners, and internal sources 

  • Provide actionable insights to decision-makers to influence experience design strategy 

  • Produce datasets and reports for analysis using analytics and reporting tools 

  • Document detailed user stories in Agile Product Development methodology; Groom the user stories with cross functional teams 

  • Track Project Deliverables schedule and conduct regular checkpoints 

  • Develops solution by preparing and evaluating alternative workflow solutions. 

  • Map Gap analysis between as-is and to-be processes  

  • Presenting results in PowerPoint to drive discussions; drive cross functional organizations agreement on short term and long-term commitment for user experience designs and solutions.  

  • Data analysis with multi domain datasets. 

  • Participate in various Customer Research activities by providing qualified customer/partner contacts 


Who Youll Work With 

You will be part of an innovative experience design team responsible for overhauling the way customers and partners interact with Cisco. Our team designs and develops next generation applications and services using product telemetry, big data analytics, machine learning, and advanced visualization across cloud, desktop, and mobile platforms. 


Who You Are 

At a minimum, we expect you to have 15+ years of experience in Commerce, account management, customer service, or consulting in business intelligence for large enterprises. A BA/BS in Business, Customer Service, Commerce, entitlement, or related field would be helpful. 


You would have: 

  • Experience with customer service or customer operations analytics 

  • Advanced working knowledge of Excel, PowerPoint 

  • Knowledge about software and hardware product lifecycle 

  • Working knowledge of Customer Experience and User Experience Design processes and methodologies  

  • Experience with BI platform to analyze data and develop reports 

  • Ability to tailor insights to present clearly to technical and non-technical audiences 

  • Ability to get things done fast and to work without continual guidance 

  • Attention to detail combined with creative thinking 

  • Superior verbal and written communication and reporting skills 

  • Working knowledge of Sales Forces  Sales and Service Cloud functionality.   


Ideally, you would also have: 

  • Experience in Data sovereignty and data governance  

  • Experience with network and cloud technologies 

Jobs Rated Reports for Architect

Posted: 2021-04-12 Expires: 2021-05-12

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Business Architect Leader

Carolina Shores, NC 28467

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187th2019 - Architect
Overall Rating: 187/199
Median Salary: $79,380

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