9 days old

Business Analyst - Voice Integration

Belfast, ME 04915
**Overview of Citi:**

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

**Team/Function Overview:**

_Compliance Technology is iteratively building a sophisticated next generation surveillance solution on top of a distributed data platform. The Belfast team is the global centre for:_

+ The creation of feature-based surveillance algorithms using cutting edge technologies and techniques,

+ Design and delivery of engines to process millions of communications per day,

+ Integration of voice and e-comm source systems into our surveillance platform, and the transport of the resulting data through the surveillance pipeline,

+ Business Intelligence on all data at every level

_The volume and variety of data involved in these surveillances, the complexity of the algorithms, and scale of resulting analytics delivers one of most challenging and appropriate use cases for big data technologies._

**Role / Position Overview:**

The Voice Integration Business Analyst is a key role in our engineering organisation. They shall:

+ Front requirements definition with our clients at all levels from Analyst to Managing Director, translating those requirements into actionable, testable, traceable work items. Essentially theyll be the link between the business and the technical capability within the programme.

+ Help prioritise individual work items, balancing needs of different clients with technical and logistical constraints.

We work as and succeed as a team, complimenting each others skills and expertise. We work within and play critical roles in a larger (~100+) Programme team and reach out to and work with many other teams in different disciplines across the world, and at every level from Junior Analyst to Managing Director. Teamwork, communication, and interpersonal skills are thus all vital in carrying out day to day activities.

**Key Responsibilities:**

+ Become a subject matter expert within our new Voice Communication Surveillance platforms

+ Contribute to the platform-wide data governance processes including change control

+ Analyse the most complex platform-wide problems typically spanning multiple global teams and/or technologies

+ Acting as a BA (i.e. Client Champion), contribute to delivery through all aspects of the Agile software development lifecycle including: requirements gathering, data modelling, design & implementation, testing & release

+ Manage & influence stakeholder groups spanning Clients, Product Management, Software Development, Testing and Operational Support, fostering relationships to advance strategic initiatives

+ Collaborate to identify innovative ways to improve practices and procedures

**Development Value:**

+ Direct experience of leading-edge voice surveillance technologies and platforms.

+ Exposure to a production implementation of Hadoop with massive data volumes

+ Potential to contribute and indeed drive direction of projects involving complex feature-based data algorithms, speech to text, Artificial Intelligence and Machine Learning and other leading edge technologies

+ Exposure to data science and surveillance functions in a dynamic and challenging industry with regular close collaboration with our surveillance portfolio clients



+ Experience in a Development, Research, Test, Support and/or Business Analyst role

+ Capable of articulating and documenting complex designs & concepts for large scale globally distributed projects to a client-facing standard

+ Exceptional attention to detail

+ Experience in providing and adopting feedback on new processes & technologies

+ Pro-actively manage own tasks and projects to agreed deadlines

+ Excellent communications, interpersonal and organizational skills


+ Data analysis or data modelling experience a significant advantage

+ Strong ability in working with database queries (Relational or Big Data)

+ Experience with a system that processes large volumes of complex data

+ Experience of working in an Agile delivery environment (Atlassian Toolset)

+ Capital Market and/or Financial Services knowledge (Trading, Market Data or Compliance) or experience with unstructured data (voice or text) a bonus


+ A strong degree in any mathematical subject including physics, mathematics, engineering or computer science

_Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience._

**Competencies and Expertise:**

+ Adept written and verbal communicator

+ Working with (or willingness to explore and learn) Behavioural Driven Design specification techniques and languages such as Cucumber / Gherkin; As our mission grows, our strategy is to develop more reliance on automated testing, requiring this type of approach.

+ Highly adaptable and be willing learn, and to mentor and train more junior team members

+ Organized and prepared to manage multiple parallel pieces of work

+ Prior experience working with remote teams

**What we Offer:**

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

+ 23 days paid annual leave

+ Award winning pension scheme,

+ Life assurance and

+ Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citis commitment to growing a diverse workforce.

with remote teams


**Job Family Group:**

Decision Management


**Job Family:**

Business Analysis


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Business Analyst - Voice Integration

Belfast, ME 04915

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