10 days old

Business Analyst - Commission Issue to Resolution Specialist

Cisco
Carolina Shores, NC 28467

What You'll Do

You will have an outstanding opportunity to get a deep understanding of the Goal to Commission (G2C) process at Cisco. In addition to the G2C knowledge and multi-functional networks you will develop while performing this role, by resolving cases in a timely manner you will allow Cisco Sellers to focus on selling to grow Cisco's business.

You will provide 2nd-Tier support for Cisco Sellers and business partners globally who raise a commission case. Your role will include the following:

  • Understand, replicate, validate, and resolve customer service requests from Cisco Sellers and business partners (e.g. Operations and Finance)
  • Advocate for Cisco Sellers by explaining the issue to business partners to gain their support for required fixes when appropriate
  • Document and track case history, case status and solutions
  • Communicate with case owners (Cisco Sellers or Operations/Finance) regularly via phone, emails and online support tools about case status and solutions
  • Give to ongoing knowledge documentation on a periodic basis.

Who You'll Work With

We are a highly empowered, reciprocal team who's passionate about ensuring that Cisco sellers receive "Accurate, Predictable & Timely Sales Incentives".

To help achieve this you will work with multi-functional teams including IT, Finance, HR, Sales and other teams in Operations to problem tackle that are impacting commission.


Who You Are

You are a curious critical thinker who is motivated by investigating and resolving complex issues. Essential skills that will make you successful:

  • At a minimum, we expect you to have a Bachelor's degree plus 3 to 6 years of analytical/customer service/operations experience.

  • Analytical Skills: Ability to manipulate and draw conclusions from large amounts of data. Ability to take the knowledge gained in one case and apply it in a different situation.

  • Independence: You are independently and in a group setting. Though part of a larger team who can consult on cases, you will be encouraged to perform 75% of their work without assistance or supervision.
  • Communication Skills: Excellent verbal and written English communication skills. You will translate your findings so that complex issues can be easily understood.
  • Customer Service: You will handle Cisco Seller's expectations and communicating both positive and negative outcomes clearly, respectfully and in a timely manner.
  • Reconciliation: You are an intermediate to advanced user of Microsoft Excel. You will use pivot tables and Vlookups every day, and other formulas as-needed. You will use Excel data as evidence of your findings.
  • Critical Thinking: You will need to look at the numbers, trends, and data and come to new conclusions based on the findings and make recommendations when appropriate.
  • Math Skills: You should be very proficient with algebra, percentages, and mathematical formulas.

Desired Additional Experience

  • Experience with sales incentive compensation administration
  • Business Objects
  • Oracle Incentive Compensation
  • Experience with a case management system (Remedy, Salesforce, etc.)

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.


We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!


But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.


So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

GEM20

Categories

Posted: 2020-02-07 Expires: 2020-03-08

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Business Analyst - Commission Issue to Resolution Specialist

Cisco
Carolina Shores, NC 28467

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