12 days old

Business Analyst

California City, CA 93505
Location :
US - California - San Francisco
Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information
The Chromatography and Mass Spectrometry Division (CMD) serves customers in a range of markets and applications from environmental and food safety analysis to forensic science and toxicology.

Position Summary:

As a Sales Operations Analyst, you will define and document business specifications, application functionality, and workflow requirements and perform business testing. You will be able to demonstrate strong written and verbal communication across all of levels of the organization.

Key Responsibilities:

  • Serve in a support role for the CRM user community and the software development/technical teams
  • Contribute to the development of CRM documentation including requirements documents, use cases, user stories, workflow, test scenarios, test cases, training material, and other documents related to the business of the CRM team
  • Engage with the business team and technical team to develop and maintain reports, dashboards, and forecasts
  • Maintain and recommend improvements to hygiene of CRM system business data to maximize usability
  • Provide day to day business user support of CRM system
  • Communication of CRM system operations, features, benefits, and changes to users and stakeholders of CRM
  • Work with and manage super users in the support of CRM direction around changes, issues, and enhancements and other areas that help drive the goals of CRM
  • Create and conduct basic system training
  • Other duties as assigned

Minimum Requirements/Qualifications:

  • Bachelor’s Degree from an accredited higher learning institution (preferred area of study: Business, Mathematics, Computer, )
  • Basic project management skills and understanding of project management lifecycle
  • Excellent verbal and written communications skills and the ability to interact professionally with a diverse group of subject matter experts, managers, and executives
  • Experience with eliciting, defining, and documenting user requirements. Includes identifying gaps in requirements resolving inconsistencies, and prioritizing requirements
  • Ability to effectively run a meeting
  • Experience in at least one CRM system (SFDC, SAP, etc)

Non-Negotiable Hiring Criteria:

  • Must be results driven with an excellent attention to detail
  • Must have strong written and oral communication skills
  • Must be able to effectively manage and navigate intra departmental relationships and work in assigned teams and groups as required
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


Posted: 2019-08-06 Expires: 2019-09-05

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Business Analyst

California City, CA 93505

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