1+ months

Business Analyst – Commercial Excellence CAHF- EMEA

Abbott
Brussels, Brussels 1000

Abbott Medical Devices is recruiting a Business Analyst – Commercial Excellence CAHF to be based in our EMEA Headquarters in Zaventem, Belgium.

The purpose of the role is to provide competent support to the CAHF Commercial Excellence Director along multiple fronts, including IT systems (mainly PowerBI and Salesforce) and data crunching and analysis/reporting.  The Business Analyst will also manage Salesforce.com with testing, process documentation, training, and support of the end-users locally and in the EMEA regions.

Role and Responsibilities:

  • Customer Relationship Management tool support by becoming a Salesforce and PowerBI expert and understanding how the platform works, what is the best way to develop and use it, and how it integrates with other systems.
  • Tools deployment by implementing new tools or relaunching old tools to the commercial organization, overseeing requirements gathering, testing and roll-out.
  • Performance reporting - Elaborate the information collected to analyze performance, identify opportunities and create insights, generating KPI reports for the ELT and the Sales and Marketing teams; identify trends and translate insights into solid recommendations based on benchmark data, experience, and/or other sound references, recommending corrective actions as appropriate;
  • Segmentation & Targeting - Perform account/customer segmentation analytics and creates account targeting reports; work with regional and local marketing teams to identity key customer targets
  • Incentive design and analysis - evaluate effectiveness of existing incentive plans and recommend changes where required in collaboration with the US team
  • Training and End-user support
  • Collaboration - collaborate with key business partners: ELT, EHQ Marketing members, Marketing Communication & Digital, Sales & Marketing members in EMEA regions, IT Business (local & global), Finance. Understand downstream needs (Field) and upstream needs (EMEA HQ) to act as an efficient bridge between the teams. Connect with other salesforce resources in EMEA and in the US to share experience and Best Practices.

    The required competencies/experiences for this Business Analyst role are:

Categories

Posted: 2019-11-06 Expires: 2019-12-27

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Business Analyst – Commercial Excellence CAHF- EMEA

Abbott
Brussels, Brussels 1000

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