3 days old

Build Management Specialist (C12)

San Antonio, TX 78284
The Build Mgmt Specialist/Client Onboarding Specialist (COS) a Client-facing role responsible for all new Citi Commercial Bank (CCB) Client onboarding, inclusive of account opening and complex product onboarding including the full suite of Cash products. The COS has a Client-Centric focus and is the central point of contact for the Client throughout the account opening and product onboarding process responsible for a superlative and streamlined Client Experience. The COS will liaise with the relationship management teams and internal stakeholders as needed to gather all Client information necessary to onboard a Client, open an account and conduct KYC due diligence.

Responsible for the end-to-end digital onboarding process, they will prefill all currently held Client information in the account and product onboarding packages within the CCB Gateway system and connect with the Client to close any informational gaps identified during this process in order to complete and validate the information. They will ensure that the account and Cash product package is complete, consistent, and meets all bank and Global policies governing new CCB accounts prior to submission to the Client KYC team. The COS will also identify inaccuracies or defects that might emerge during the onboarding process and work with the relationship management team, treasury sales and the Client (if necessary) to both explain steps required to resolve these inaccuracies, and help resolve them. The COS will process the account opening and coordinate all new account servicing operations including checkbook ordering, CBusOL enrollment and debit card ordering. They must also have an understanding of the entire suite of cash products and process nuances between them.

The COS will have a strong working knowledge of the KYC process to the extent that they understand what information and documentation must be collected and captured in Gateway and CitiKYC systems. They should be able to answer questions from the KYC team and especially from Clients. The COS must meet quality and productivity standards as well as participate in periodic discussions with management to improve both quality and productivity.

**A successful Senior Client Onboarding Specialist should demonstrate the following behaviors**

**Develops our People:** Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage

**Drives Value for Clients:** Enables economic value and positive social impact for Clients, companies, governments, and communities

**Works as a Partner:** Works collaboratively across the firm and encourages others to achieve the best results for Citi and our Clients

**Champions Progress:** Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citis vision and global strategy

**Lives our Values:** Ensures systematically responsible outcomes while driving performance and balancing short and long term risks

**Delivers Results:** Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results


+ Provide superlative Client Experience throughout the onboarding, implementation and KYC process

+ Act as a single point of contact for the Client throughout the onboarding process

+ Guide Clients through the digital onboarding experience

+ Liaise with Client KYC team internally to expedite KYC approval and resolve issues

+ Responsible for implementation of full suite of CCB cash products, handling or assisting where necessary with complex implementations for both new and existing Clients

+ Assist Clients with technical specifications and expertise for new or maintenance implementations including one-on-one support

+ Serve as first point of contact for escalated technical issues on implementations

+ Work with Clients and attend Client meetings

+ Able to lead international implementation requests

+ Work and lead implementations with the Domestic Treasury and Trade Solution (TTS) products

+ Performing implementation functions for US Domestic CCB products, providing support during times requiring additional implementation resources

+ Coordinate with specific product technical support groups in resolving implementation issues

+ Collaborate with different operations teams to ensure delivery of services

+ Introduce and hand new to Citi Clients over to the Client Servicing organization after a period of time post successful onboarding and product implementations

+ Provide coaching and training for junior peers


+ Client service orientation

+ Excellent communications skills, both verbal and written

+ Strong organizational skills

+ Strong analytical skills, detail oriented, able to work independently, and with the team

+ Extensive knowledge of Know Your Customer (KYC) policies and procedures

+ Knowledgeable of Business Entity Types and Beneficial Ownership

+ Strong product and technical skills with capability to understand and read different file formats and specifications

+ Ability to prioritize work

+ Strong problem solving skills

+ Ability to work within a team to achieve a common goal

+ Ability to develop working relationships with business partners throughout North America

+ Some domestic travel necessary (5-10%)


+ 6-10 years experience working in similar client service, account opening/KYC and implementation management role in the Financial Services Industry

**Education Level:**

+ Bachelors Degree or above preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


**Job Family Group:**



**Job Family:**

Build Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Posted: 2022-09-23 Expires: 2022-10-23

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Build Management Specialist (C12)

San Antonio, TX 78284

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