13 days old

Billing and Resolution Supervisor

ryder (Ryder Systems, Inc.)
New Albany, OH 43054

Position Description

The Billing and Resolution Supervisor will be responsible for the supervision of processes related to the entry and audit of dedicated site revenue and expense as well as the investigation and resolution of Client Invoicing/Contract Rate disputes. Additionally, they will be responsible for the entry and audit of Client and Contractor rates.


  • High school diploma or GED equivalent
  • Bachelor's degree preferred
  • 14 years of supervisory or leadership experience, preferably in assigned specialty area
  • 14 years of billing/accounts receivable experience, preferably in assigned specialty area
  • Strong computer skills, including word processing, spreadsheet, and email applications
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills at the site, customer, and/or carrier levels
  • Strong analytical and interpretive skills
  • Ability to:
    • Pay attention to details and ensure accurate data input
    • Follow documented procedures
    • Meet or exceed Performance Competencies
  • Strong leadership skills with the ability to guide a team toward specific goals
  • Billing/Accounts Receivable/Contractor Pay:  Knowledge of Billing, A/R, and contractor settlement
  • Contract Interpretation and Audit Processing:  Knowledge and ability to interpret and implement contractual rates as well as audit the resulting invoicing and contractor settlements


  • Supervision of processes and procedures related to the entry, audit, posting/settlement, invoicing, and expense payment related to the RLM Dedicated Business Unit
  • Possess the ability to interpret Client and Vendor contract language and pricing; Configure client data for entry/import into the billing rating system
  • Configure, associate, and validate RLM site data with client data on a daily basis
  • Communicate with site management to ensure accuracy of data received for entry and subsequent processing
  • Oversight and audit of daily dedicated site transactions
  • Oversight and audit of dedicated client charges prior to invoicing
  • Oversight and audit of dedicated site contractor rating prior to settlement
  • Successfully communicate with all parties involved to ensure accurate invoicing and expense payment
  • Provide accurate reporting to billing leadership
  • Research disputed account issues
  • Record and process received disputes
  • Determine the appropriate dispute classification
  • Secure and review documentation to investigate and resolve the dispute
  • Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via telephone, email and/or fax
  • Electronically file any and all supporting documentation for future reference and audit purposes as indicated in current policy and procedures
  • Identify the root cause of disputes, determine the current resolution, and present items to leadership regarding recurring/persistent items so that a lasting resolution can be derived. This would include suggesting any IS changes necessary to resolve problems
  • Serve as the Billing Team liaison to Clients, Account Managers, and the Accounts Receivable team as it pertains to billing/invoicing/contractual disputes
  • Develop a high level working knowledge of billing and reporting systems processes and procedures
  • Navigate and interact with various 3rd party freight payment systems
  • Entry and/or audit of Client and Contractor agreement rates
  • Schedule and lead Client Invoices review following onboarding and rate update activity
  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


Posted: 2019-10-03 Expires: 2019-11-02

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Billing and Resolution Supervisor

ryder (Ryder Systems, Inc.)
New Albany, OH 43054

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