2 hours

Bilingual Partner Services Representative - Call Center

Daystar Television Network
Bedford, TX 76021
Daystar Christian Television Network is looking for a Partner Services Representative to work at our headquarters in Bedford, Texas. Must be a Christian who is personally committed to the Gospel of the Lord Jesus Christ. 


 


Summary:



The Partner Services Representative is responsible for account set up and proper review / maintenance of new and recurring accounts, for accurate information via the partner.  An individual in this role will work with the Data Services/Correspondence department, via data entry, scanning mail, maintaining balance, running recurring transactions, and assessing declines. Additional responsibilities include keeping track of received data and sourced documents, prepping mail for processing transmissions, and preparing deposits via batch and transfer information, to deposit log sheets.


Additionally, a qualified candidate will be responsible to assist with spiritual support to partners seeking prayer and other services, such as sharing Biblical guidance, counseling, and prayer through phone calls, with partners and members.



 


Duties and Responsibilities:



  • Keep record of customer interactions and process customer accounts.

  • Maintain partners records by following the techniques and procedures, as outlined by department format.

  • Build sustainable relationships of trust, through open and interactive communication.

  • Provide accurate, valid, and complete information, by using the right methods/tools.

  • Manage incoming calls by providing spiritual support for partners and members through: Teaching Biblical principles, sharing the Gospel of the Lord Jesus Christ, & Spiritual.

  • Identify and assess partner/viewer needs to achieve satisfaction.

  • Resolve problems by clarifying complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, by using department standard procedures.

  • Follow communication procedures, guidelines, and policies.

  • Contribute to overall team effort by accomplishing related results as needed.

  • Gather information electronically or physically, to generate statistical reports as needed.

  • Communicate with partners via phone, emails and/or letters

  • Any other duties assigned.

  • Attend Daily Devotion, scripture reading, and/or prayer.

  • The job requires working weekends 3-times a year, during the ministry fundraising period, including daily assignment.  Any other duties as assigned.  Regular attendance is required. 

  • Must be able to work extended hours during special events



 


Skills and Qualifications:



  • High School and/or Associates degree graduate

  • Excellent Typing and Data Entry Skills (35 WPM)

  • Proficient in Microsoft Office Word/Excel

  • Adaptability to different personality types and backgrounds

  • Great communication skills written and oral.

  • Ability to multi-task, set priorities and manage time effectively.

  • Excellent Phone and verbal skills along with active listening

  • NetSuite Software preferred and Microsoft SharePoint is a plus

  • Seeking a bilingual candidate



 


Physical Requirements:




  • Must be able to sit at workstation for extended periods of time.

  • Requires normal range of hearing and vision.

  • Must be able to work shifts as scheduled.


Categories

Posted: 2022-12-07 Expires: 2023-01-06

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Bilingual Partner Services Representative - Call Center

Daystar Television Network
Bedford, TX 76021

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