1+ months

Bilingual Customer Service Representative – Abbott Medical (Mississauga)

Abbott
Mississauga, ON L5B

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.

Status: Regular, Full Time

Position Overview:

Working in team environment under general supervision, provides sales order support to sales representatives, hospitals, clinics and physicians. Processes customer orders submitted via multiple channels, including phone, fax, Electronic Data Interchange and e-mail. Provides inventory support for products and services accurately, expeditiously, and under special circumstances. Support a continuous improvement environment for department processes including order processing and invoicing transactions, returns processing, backorder processing, credit requests, and new product launches. This position requires developing rapport with customers and field sales/clinical personnel via verbal and written communication. May be assigned to assist on projects within the Customer Service department.

Responsibilities:

  • Receives and processes customer purchase orders according to established procedures. Interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, communicates waybill information, and traces lost shipments. 
  • Follows up and resolves order discrepancies or product availability issues when appropriate with the guidance of team lead/Supervisor. Communicates to our customers on order status, expected release dates or requirements needed to fulfill order.
  • Researches and prepares billing correction requests to ensure proper billing
  • Responds quickly to customer inquiries and requests.
  • Keeps current on all products offered by company. Monitors, understands and implements changes in regulatory requirements or CS processes.
  • Support a continuous improvement environment for department processes including order processing and invoicing transactions, returns processing, backorder processing, credit requests, and new product launches.
  • Requires developing rapport with customers and field sales/clinical personnel via verbal and written communication.
  • May be assigned to assist on projects within the Customer Service department.
  • Provides timely feedback to Information Systems on any systems issues.  Escalates issues as appropriate.
  • Assist with consignment discrepancies through to resolution with external customers and internal reps. 
  • Works on process improvement and other projects under the supervision of the Customer Service Lead/Supervisor/Manager.
  • Handles moderately complex issues and resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence with guidance of Team Lead/Supervisor/Manager.
  • Responsible for obtaining approvals, issuing and tracking Returns and ensuring the issuance of credits based on procedures.  Works with customers to expedite the return through to resolution.
  • Receives and responds to customer service complaints, escalates as appropriate.
  • Establishes and maintains a business climate that fosters positive and cooperative working relationships with all levels of employees, customers, contractors and vendors.
  • Responsible for generating routine reports as needed for Internal and/or External Customers.
  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Performs other related duties and responsibilities, on occasion, as assigned.

    Required Education and Experience:

    • High school diploma or other specialized training/equivalent related experience. 
    • Minimum of one or more years of demonstrated experience in a customer service or closely related environment.
    • Demonstrated competence in English & French: spelling, grammar and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination. 
    • Demonstrated organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously. 
    • Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers.
    • Demonstrated keyboard and personal computer skills (experience with Microsoft Office including Excel, Word or equivalent applications required)
    • Ability to work in a highly matrixed and geographically diverse business environment.
    • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
    • Multitasks, prioritizes and meets deadlines in timely manner.
    • Strong organizational and follow-up skills, as well as attention to detail.
    • Ability to maintain regular and predictable attendance.

      ","industry":"Healthcare","title":"Bilingual Customer Service Representative – Abbott Medical (Mississauga)Division: CRM Cardiac Rhythm Management
      Travel: No
      Medical Surveillance: Not Applicable
      Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Categories

Posted: 2020-09-14 Expires: 2020-11-20

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Bilingual Customer Service Representative – Abbott Medical (Mississauga)

Abbott
Mississauga, ON L5B

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast