1+ months

Senior UX Research Strategist

Humana
Chicago, IL 60684
Description The Senior UX Research Strategist will work closely with the Strategy and Business Intelligence teams, as well as evaluative researchers across multiple products to integrate all available knowledge into the broader story of how each of the Humana digital properties are performing overall and where there are further opportunities to improve storytelling and gain traction with various audiences. Responsibilities Seeking a highly motivated user researcher who is passionate about understanding customers needs, behaviors, and attitudes to inform digital strategy and product development decisions. The ideal candidate will have a strong understanding of qualitative and quantitative research methodologies and several years of experience structuring and conducting user research studies. This position will work closely with the Strategy and Business Intelligence teams, as well as evaluative researchers across multiple products to integrate all available knowledge into the broader story of how each of the Humana digital properties are performing overall and where there are further opportunities to improve storytelling and gain traction with various audiences. Responsibilities Include: + Translate unanswered questions and unexplored opportunities into well-defined research problems matched with suitable methodologies + Draft research plans, protocols, and screeners and recruit and schedule research participants + Conduct research using a variety of research methodologies, including field observations, user interviews, focus groups, card sorting, etc. + Synthesize qualitative and quantitative data to uncover actionable insights and strategic opportunities for innovation + Translate insights into compelling stories and artifacts that grow customer understanding and build empathy + Communicate research findings and recommendations to stakeholders and leadership in a clear, concise, and compelling manner + Partner with design and development to embed the voice of the customer into the product experience + Facilitate workshops with multidisciplinary teams and users to build empathy, inspire ideation, and prioritize solutions + Engage and relationship build with internal and external partners to implement, and deliver experiences grounded in user experiences aligned with business strategies. + Provide thought leadership & strategic vision grounded in the following: quantitative and qualitative analysis, customer insights, market & competitive research. + Influence business decisions by encouraging thinking that builds major movement or changes in the organization by thinking in an unexpected way based on discovered opportunities. Required Qualifications + BS, MS, or PhD in Human-Computer Interaction, Psychology, or related field + 5+ years hands-on experience planning and conducting user research + In-depth understanding of qualitative and quantitative research methodologies + Examples of projects where research insights led to informed decisions + Excellent written and verbal communication skills + Self-motivated, detail-oriented, and able to manage multiple projects + Experience with design thinking and agile environments a plus + Ability to prioritize and structure multiple projects at once and drive to completion. + Have managed vague or ambiguous projects from the discovery stage. Preferred Qualifications + Master's degree or other graduate degree + Experience in the health insurance industry Additional Information Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. <>

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Posted: 2020-04-17 Expires: 2020-08-05

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Senior UX Research Strategist

Humana
Chicago, IL 60684

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