6 days old

AVP HRSS Cross-Border Remote Work & Short-Term Business Visitors Program SME

Tampa, FL 33603 Work Remotely
Citi HR Shared Services currently has an opportunity for the Cross Border and Remote Work (CBRW) & Short-Term Business Visitors (STBV) Program SME within our Cross-Border Tax team. Partnering with Corporate Tax, HR, Risk Management, and local payrolls, the candidate must have strong project management skills and be able to communicate effectively within all levels of the organization. The ideal candidate will also have a passion for process re-engineering and a track record of applying different methodologies to enable change.

Basic Functions:

+ Support the CBRW and STBV program redesign, identify major pain points, investigate their root causes, and provide innovative solutions that transform the client experience and mitigate risk where necessary maximizing benefit to the business

+ Partner with HR Help Center technology team to suggest and lead efforts related to program enhancement, coordinating work with a cross-functional team including GFT, UAT and Business SMEs to define business priorities and develop solutions

+ Support and administer the global CBRW/STBV systems/applications delivering system enhancements to increase automation and user productivity

+ Establish partnership with CBRW/STBV Leads and senior stakeholders to review/create business requirement documentation/functional specifications and change requests (CRs)

+ Provide feedback to Technology and the business as needed while ensuring accuracy is maintained on what the business requires, and the functional solution provided by Technology

+ Participate in actual User Acceptance Testing, if needed and provide necessary sign-off for production migration

+ Act as CBRW/STBV product SME with strong understanding of operational details to support the overall program, and ensure theres no overlaps or conflicts within CRs

+ Provide reporting and KPIs on CBRW/STBV program, leveraging the global dashboard tools

+ Provide and implement ideas for process re-engineering

+ Analyse data and provide key trends to support decision making on the process/system solutions

+ Support external system implementation and ongoing vendor management

+ Assume the role of Business Activity Owner (BAO) for the relationship with external vendors

+ Manage vendor by overseeing the application of Citi Third Party Management policy i.e. third party Risk assessments, application vulnerability assessments, cross border data clearance, and control functions for compliance


+ 4 Year college degree

+ 5+ years of relevant experience

+ Excellent written / verbal communication and presentation skills

+ Experience with Service Now / Workday functionality

+ Knowledge of UAT testing cycles and coordinating with the Business and technology groups

+ Ability to manage workstreams in parallel and multitask

+ Understanding of the drivers of value, including the ability to size and prioritize large scale initiatives

+ Ability to interact effectively within all levels of an organization and the ability to structure logical analysis in presentations

+ Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment and countries

+ Highly motivated, organized, and methodical self-starter

+ Proficient user of MS Office products (Word, Excel, Outlook, etc.), Visio required

+ Experience in working in transformational projects (a plus)


**Job Family Group:**

Operations - Core


**Job Family:**

Operations Support


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

AVP HRSS Cross-Border Remote Work & Short-Term Business Visitors Program SME

Tampa, FL 33603

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast