9 days old

AVP, Digital Payments Product Manager

New York, NY 10176
This product manager will be joining the **Digital Wallets and eCommerce team** within the consumer payments digital product management organization at Citi. The teams goal is to build frictionless and intuitive digital experiences for both credit and debit customers to facilitate enrollments in digital wallets and drive digital spend. We work with and manage many external strategic partners (comprised of FinTechs, Merchants, and Card Networks) to bring the latest innovative wallet and ecommerce solutions to Citi card members.

The **AVP, Digital Payments Product Manager** will manage various digital payment solutions and will also develop new payment products and features that enable seamless & easy digital/contactless ways to pay. The product manager will be expected to manage multiple projects at various different stages of the product lifecycle, and will be expected to work cross-functionally with tech, business, and external stakeholders.


+ Deliver against ambitious business objectives to drive digital cards spend

+ This product manager will manage one to two strategic external partnerships that play in wallets/payments ecosystem

+ Responsible for building new products and services, working with data to continually optimize the platform

+ Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform

+ Understand how a global matrixed organization operated and functions, and thrive in this type of environment

+ Innovate and seek out new solutions

+ Contribute to the payments platform product portfolio and roadmap

+ Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ 4-8 years of experience

+ Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead

+ Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes

+ Obsession for digital products and particularly digital payments and wallets.

+ A willingness and appetite to do what it takes to take the product from concept to launch

+ Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights

+ Consistently demonstrates clear and concise written and verbal communication

+ Great team member and partner


+ Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


**Job Family Group:**

Product Management and Development


**Job Family:**

Digital Product Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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AVP, Digital Payments Product Manager

New York, NY 10176

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