1+ months

AUS-Implementation Project Manager

Melbourne, VIC 3170

Position Purpose : Deliver World Class Service to our clients through the provision of Implementation and Consulting services. Responsible for planning, monitoring and managing the delivery of a portfolio of projects to meet agreed deliverables, scheduled timeframes, and allocated budgets.

Key Responsibilities :

  • Develop a comprehensive implementation plan for all projects in line with ADP's methodology (includes deliverables document and project management plan).
  • Delegate and manage tasks and responsibilities to project team members.
  • Manage issue resolution and follow-ups for all projects.
  • Manage the ongoing quality of deliverables.
  • Attend and chair project Steering committee meetings
  • Ensure billing is in accordance with contractual arrangements.
  • Monitor project costs, milestones and invoicing to recover costs as they are incurred and forecast and variation.
  • Escalate issues to the Implementation Leader on a periodic basis or as required
  • Manage project post implementation review process and coordinate agreed actions with the Implementation Leader
  • Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations.
  • Setting ground rules with client's Project Manager for the project according to the ADP Project Management Methodology
  • Establish and maintaining project files, according to the ADP Project Management Methodology.
  • Ensure Client requirements are clearly communicated and understood.
  • Delegate tasks and responsibilities to project team members
  • Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones.
  • Liaise between the client and ADP Client Services, including Client Project Manager, project team members, ADP Client Service leaders and Sales consultants.
  • Manage client project expectations. Provide an escalation point for project issues
  • Foster team work and ownership of team tasks
  • Manage internal interpersonal issues
  • Manage the ongoing quality of service provided
  • Identify and apply improvements for implementations and methodology.

ADP Leadership Expectations :
Business Leadership

  • Strategy and Planning: Answers the question "Where are we going?"
  • Results Accountability: Focuses on ensuring we attain objectives
  • Financial Management: Applies understanding of ADP financial levers to achieve business results

People Leadership

  • Impactful Communication: Flexes Communication methods to engage with people
  • Building Talent: Deliberately builds capability for short and long term
  • Relationship Building: Develops internal and external relationships required for success

Market Leadership

  • Client Focus: Explicitly factors client perspective into decision making
  • Outside -- In Perspective: Understands and acts upon trends in the external market
  • Bias for Growth: Takes bold action to strengthen business results.


  • 3 - 8 years of experience working in a complex operational/implementation/service delivery role.
  • Demonstrated experience in a Project Management role.
  • Payroll Implementation experience.
  • Planning and resource scheduling skills or experience
  • Ability to manage and lead a team of people
  • Ability to write project documentation including
  • Written plans
  • Timetables
  • Gantt charts
  • Implementation plan / Change Management plan
  • Risk assessment plan
  • Project budget
  • Cost-benefit analysis
  • Statements of work for suppliers and service providers
  • Quality assurance report.

Qualifications /Certifications : Tertiary qualification in a related field. 3-5 years Systems Implementation Experience PMBOK or other PM Qualifications Membership of PMI or AIPM.


  • End to End Implementation
  • Results Accountability
  • Service Delivery
  • Risk Management
  • Compliance
  • Project Management
  • Stakeholder Management
  • Reporting & Analysis
  • Solutions focused
  • Process Improvement.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-09-10 Expires: 2020-11-11

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AUS-Implementation Project Manager

Melbourne, VIC 3170

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