1+ months

AT&T Customer Care Representative

AT&T
Bratislava, Bratislavský kraj 811 06
As a Customer Care Representative, youll be the voice of AT&T for the millions of customers using our services a premiere bundle of advanced TV services, high speed internet, and digital home phone.


We have 2 great teams within the center i.e. Collections and Technical Care and youll play a vital role in shaping the customer experience on general billing and payments or troubleshooting and scheduling repairs. The selection of the team depends on our current operational needs and your skills. Were offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours.


Delivering best-in-class service is just the beginning. At AT&T, were dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether youre a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.


Whats in it for you? As an employee of AT&T youll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and well provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.


Key Responsibilities:

Respond to customer phone calls as the 'first line' of support for AT&T


Ensure a positive experience by providing the right customer solution


Handle a range of issues related to AT&T products & services.


Apply customer relationship and sales techniques to recommend a variety of AT&T products or services


Key competencies and skills:

Advanced spoken English: B2-C1 level

Logical mind-set and a passion for problem solving

Able to work in a 24/7 shift environment.

Basic knowledge of communication technology, e.g. internet, tv, phone

Good organization skills and attention to detail

The right attitude and work ethic for a fast paced team environment


Essential information:


**Slovakia Covid -19 Travel Restrictions: At the current time were only accepting applications from candidates who reside in the country of Slovakia with the lawful right to live and work and/or are the EU citizens. This is due to the current travel restrictions and because new visa/work permit processing is currently suspended.


Contract type: Unlimited


Working hours: 24/7, 8 hours shifts.


Current shift schedule is from 11.00 am to 8.00 am CET including weekends for Technical Care Team. For Collections Team from 2.00 pm to 4:00 am CET including weekends.


Start date(s): May, June and July 2021


Salary: From 1150 brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.


Selection process: online testing and video interviews (Please get ready your camera)


**Please upload your CV in English. You cannot be invited for an interview without it.**
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Posted: 2021-02-05 Expires: 2021-05-23

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AT&T Customer Care Representative

AT&T
Bratislava, Bratislavský kraj 811 06

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