16 days old

ASSOCIATE PRODUCT SUPPORT SPECIALIST - CLINICAL

NEA Baptist
Memphis, TN 38103

Overview and Responsibilities

  • Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.
  • Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.
  • Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
  • May escalate extremely technical or sophisticated issues to technical product support engineers or management.
  • Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.
  • Performs other duties as assigned.

ASSOCIATE PRODUCT SUPPORT SPECIALIST - CLINICAL

Information Systems

Information Services

Information Technology 

Baptist Technology Services 

 

Qualifications

Education Required:

Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.

 

Experience Required:

Three years of relevant experience

 

Additional Skills Required:

 

 \u2022 Excellent Oral and Written Communication Skills \u2022 Excellent customer service skills \u2022 Good computer skills (Windows XP/7, Microsoft Office 2007/2010) \u2022 Outstanding organizational skills \u2022 Strong problem-solving skills \u2022 Exemplary Attendance and strong work ethics \u2022 Experience With EMR systems #CBInformation SystemsInformation TechnologyASSOCIATE PRODUCT SUPPORT SPECIALIST-CLINICAL

Categories

Posted: 2019-08-06 Expires: 2019-09-07

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ASSOCIATE PRODUCT SUPPORT SPECIALIST - CLINICAL

NEA Baptist
Memphis, TN 38103

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