1+ months


University of Washington
Seattle, WA 98104


Req #: 172340
Job Location: Seattle Campus
Posting Date: 09/26/2019 
Closing Info: Open Until Filled 

Salary and benefits are competitive. Salary is commensurate with qualifications and experience. 

Shift: First Shift 
Notes: This recruitment may be used to fill >1 opening.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years. 

The Office of the President has an outstanding opportunity for a full-time Associate Ombud.

The Associate Ombud is essential to the university-wide responsibilities of the Office of the Ombud and is expected to work with minimal supervision in highly complex, emotional and time-sensitive situations with the entire university community (i.e., staff, faculty, and students). The Associate Ombud works with an average of 300+ clients per year and takes a frontline role in the offices outreach efforts. The Associate Ombud works actively with university partners and units across the university to provide mediation, varied methods of dispute resolution, and facilitated trainings to help resolve systemic conflicts. The Associate Ombud is expected to exhibit the highest level of discretion and professionalism, often in very challenging situations, with all members of the university community from undergraduate students to leadership, including Chairs and Deans.

The University of Washington is the second largest research institution in the country and includes three academic campuses (Seattle, Bothell, and Tacoma) as well as the Harborview and UW Medical Centers. The Associate Ombud supports the work of the Office of the Ombud across the entire university-system. Frequently one of the first points of contact for individuals seeking assistance, the Associate Ombud helps set the tone for the institutional and public presence of the office. The ability to maintain confidentiality, sensitivity, and discretion in all matters is paramount. The Associate Ombud routinely engages with matters highly confidential and sensitive in nature; i.e., several new situations on a daily basis, with the need to exercise judgement, discretion and tact at all times. Errors, either of omission or commission, could damage the credibility of the Office of the Ombud, the Presidents Office to whom the University Ombud reports, and the university as a whole.

Recognizing the rigors of this work, the Office of the Ombud places a premium on having a great internal culture in which every member of the office is a thoughtful, positive and supportive colleague. The Associate Ombud works directly with clients while regularly updating the University Ombud on relevant cases and requesting assistance as necessary. The scope of understanding related to relevant policies, procedures and codes relevant to staff, students and faculty is vast, and the Associate Ombud must be committed to continual learning in order to support the clients and university partners who entrust the office to provide assistance.

Duties & Responsibilities

Meets with a wide range of clients (staff, students, faculty, and external constituents) at Office of the Ombud locations across the university (Seattle, Bothell, Tacoma, Harborview and UW Medical Center) to discuss the client concerns/challenges and options for resolution within the existing administrative policies and procedures of the University

Facilitates mediations and leads other methods of alternative dispute resolution to assist groups or work units in resolving conflict

Develops and presents customizable trainings to units and workgroups to help leadership address systemic conflict

Provides feedback and recommendations to decision-makers at all levels; including, Chancellors, Deans, Chair and heads of units, to support improved processes

Researches and responds to information/resource requests based on knowledge of University systems and relationships with colleagues across the University

Presents cases to the University Ombud and assists in developing resolution options and clarifying potential systemic issues

Promotes the role of the Ombud across the universitys five locations; including, personal visits to units, attending leadership meetings, student events, orientation activities, etc.

Manages client information, organizes follow-up efforts, and posts statistical information on client demographics and issues to support annual reports

Provides administrative and scheduling support to help cover when the Assistant Ombud is unavailable or administrative needs exceed available staff capacity

As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.


  • Bachelor's degree in Psychology, Pre-law, Education, Business, or a related field of study
  • Minimum of four years of experience or the equivalent combination of education and experience

    Additional Requirements:
  • Demonstrated skill in individual coaching, mediation, or other methods of alternative dispute resolution
  • Excellent interpersonal skills for dealing with individuals who may exhibit behaviors indicative of extreme stress, anxiety, or fear
  • Demonstrated capacity for de-escalating individuals in hostile or agitated states
  • Ability to deal with sensitive and personal matters with the highest regard to confidentiality and privacy
  • Proven intercultural competency and an ability to work effectively with members of diverse communities in an inclusive and respectful manner that is open to continued learning
  • Experience and demonstrated ability to provide challenging information to leadership officials in a solution-focused and effective manner
  • Superior oral and written communications
  • Excellent organizational skills and experience in handling high volumes of complex and stressful situations
  • Motivated self-starter who can work independently and collaboratively

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Masters degree in clinical psychology, dispute resolution, social work, or a related field

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


    Posted: 2019-12-05 Expires: 2020-02-13

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    University of Washington
    Seattle, WA 98104
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