1+ months


University of Washington
Seattle, WA 98104


Req #: 175495
Job Location: Seattle Campus
Posting Date: 01/06/2020 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with education and experience. 
Shift: First Shift 

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years. 

The Career & Internship Center at the University of Washington (UW) Seattle Campus assists students from all backgrounds as they explore industries and careers; learn about and develop skills for professional success; secure and reflect upon career-related experiences; articulate their skills and experience to others; and launch post-graduation plans. Our team has a deep appreciation of and respect for a diverse academic environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.

The UW Career and Internship Center has an outstanding opportunity for an Associate Director for Coaching Operations. We are hiring a leader for our career coaching team.  Our career coaches support undergraduate students, graduate students and recent graduates in exploring careers and securing internships and jobs through virtual and in-person 1:1 and group services.  They also run dynamic interest communities, partner with academic advisers and other campus stakeholders, liaise with centers serving diverse student populations, and so much more.  The person we hire into this role will provide guidance and operational support to the coaches as they carry out their work, make decisions about what types of student-facing resources we need, and serve as a critical member of the centers executive leadership team.

Duties & Responsibilities


Provide supervision and feedback to a team of approximately 6 career coaches.
Cultivate a community of practice so coaches can learn best practices from one another.
Provide leadership during coach hiring, onboarding, and training.
Provide support and guidance to departmental and college-based career coaches.

Vision & Direction
Establish, communicate, and execute overall vision for coaching operations.
Help coaching team evolve and adapt to meet the needs of an increasingly diverse student body, complex campus career services landscape, and evolving world of work.
Decide how much of which services to offer on a quarterly basis and facilitate scheduling accordingly.

Troubleshoot backend issues related to the Appointments module in Handshake (our scheduling platform).
Ensure coaching services are recorded accurately in Handshake.
Design and implement assessments of coaching team effectiveness and impact.

Stay abreast of labor market trends and coaching best practices.
Decide which internal and external resources should go where on our website to ensure students can easily access them.
Lead efforts to ensure our blog, interest communities, identity communities, and other student-facing web pages stay current and dynamic.

Help establish vision, create policies, and make funding decisions with the center director and associate director.
Provide second opinions, thought partnership, and pushback on an array of issues during executive leadership discussions and decision-making.
Facilitate collaborations between the coaching team, other areas of the office, and other offices on campus.
Help elevate and integrate career concepts in various facets of the undergraduate experience.

When possible, fill behind coaches who are out unexpectedly to reduce impact to students.
In peak times, coach individuals through 15 and 30 minute appointments on career decisions and job search strategies.
Occasionally facilitate (in person and virtual) workshops, moderate panels, and present at various orientations.

As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.

Required Qualifications


Four or more years of career coaching experience in a higher education setting
Experience supervising professional staff, preferably in a counseling, coaching, or advising setting
Masters degree, preferably in higher education administration, counseling, or related discipline

Build and maintain collaborative relationships with a range of stakeholders
Give and receive positive and constructive feedback with supervisees, peers, and managers
Analyze staff needs, center data, campus developments, and national trends to inform decision-making
Evaluate and modify services, resources, and messaging to enhance access for students from historically marginalized communities
Think future-forward, experiment, innovate, assess, and adapt
Create vision, get buy-in, and design execution plan
Adapt style when working with students and colleagues who have different personalities, needs, cultural backgrounds, etc.
Excellent with details and following tasks through to completion
Strong meeting facilitation and presentation skills


Team-over-individual mentality
Emotionally intelligent
Kindly candid

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

In your cover letter, please include a distinct paragraph that describes your experience working with diverse student populations and/or supervising diverse staff, as well as your efforts to further your knowledge around inclusion, diversity, equity, and access. Direct questions to Briana Randall, brianakr@uw.edu.
Priority consideration will be given to applications received by 1/26/2020.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


Posted: 2020-01-07 Expires: 2020-03-06

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University of Washington
Seattle, WA 98104
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