30 days old

Associate Digital Analyst

Walt Disney Studios
Anaheim, CA 92805
**Job Summary:**

Consumer Insight, Measurement & Analytics (CIMA) is part of the Finance organization within Disney Parks, Experiences and Products (DPEP). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) team is focused on leveraging best practices in analytics to capture, analyze, and optimize our owned channels (digital/contact center) to drive Guest satisfaction and business outcomes.


The Associate Digital Analyst must possess a passion for analytics and digital technology. They will play a critical role in delivering accurate, insightful analysis to drive decision-making throughout the organization. In order to succeed in the role, the candidate must possess a great attention to detail, passion and curiosity to understand the why behind performance, be comfortable working with partners, preparing recurring reporting, conducting both planned and ad hoc analyses, and communicating insights to stakeholders.


The position reports to the Travel Operations Analytics Manager and does not have direct reports.


**Responsibilities:**

Responsibilities include, but not limited to:


+ Manage and distribute recurring reporting on performance of the digital and call center channels

+ Design effective and impactful reports and visualizations for business and technical audiences

+ Provide analytical support to partners measuring and interpreting the business impact of new initiatives and technology enhancements

+ Perform data discovery and documentation on new data sources & processes

+ Leverage analytics to continuously recommend optimization tactics that will improve digital & contact center performance and engagement

+ Define and execute quality assurance procedures to ensure accuracy of analytical output

+ Create presentations to highlight analysis and tell the story

+ Collaborate with business, technology and analytics partners to determine needs and assist with defining data collection requirements


**Basic Qualifications:**


+ 1+ years of analytical and data exploration experience

+ 1+ years of experience with web analytics tools such as Adobe Analytics or Google Analytics

+ Experience with SQL query-writing

+ Ability to derive actionable insights from data and effectively guide decision-making

+ Proactive curiosity to understand the Why behind performance, decisions, etc.

+ Ability to manage multiple priorities and consistently meet deadlines in a fast-paced, complex business environment

+ Excellent written and verbal communication skills

+ Proficient in Microsoft Office suite

+ Ability to maintain and grow relationships with partners/clients/team

+ Strong attention to detail


**Preferred Qualifications:**


+ 2+ years web analytics experience

+ Travel industry and ecommerce experience

+ Experience with reporting, data visualization, and analytical tools such as Excel, SQL, Tableau, R, SAS, and/or Python

+ Experience with Adobe Analytics, Adobe Report Builder

+ Experience with developing digital tagging strategies and analytics QA

+ Experience with A/B testing and website optimization

+ Ability to apply statistical rigor to analyses


**Required Education**


+ Bachelors degree in analytical/quantitative field e.g. statistics, economics, mathematics, marketing analytics, engineering, etc.


**Job ID:** 778684BR

**Location:** Anaheim,California

**Job Posting Company:** Disney Parks & Resorts
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Posted: 2021-04-06 Expires: 2021-05-29

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Associate Digital Analyst

Walt Disney Studios
Anaheim, CA 92805

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