1+ months


University of Washington
Seattle, WA 98104


Req #: 182418
Job Location: Harborview Medical Center
Posting Date: 09/24/2020 
Closing Info: Open Until Filled 
Salary: To be determined, commensurate with experience 
Shift: First Shift 
Notes: For detailed information on Benefits for this position click here.  

Associate Chief Nursing Officer Professional Development, Nursing Excellence, and Nursing Analytics & Quality Outcomes

Harborview Medical Center has an outstanding opportunity for an Associate Chief Nursing Officer, Patient Care Services Professional Development, Nursing Excellence, Education, and Nursing Analytics & Quality Outcomes.

RESPONSIBLE TO: Chief Nursing Officer, Senior Associate Administrator of Patient Care Services

TITLE: Associate Chief Nursing Officer, Assistant Hospital Administrator of Patient Care Services

JOB SUMMARY: The Associate Chief Nursing Officer, will administratively direct, coordinate, and systematically evaluate operational, financial and personnel components and functions of the assigned Patient Care Services departments at Harborview Medical Center (HMC). The effectiveness of this position is measured by the quality and efficiency of the departments operations, as well as the overall performance of all PCS areas to meet clinical and quality outcomes determined by the CNO. Additionally, the ACNO will lead nursing excellence through coordinating the development and continual review of the Nursing Strategic Plan, and overseeing the clinical educators program. The ACNO will also oversee the promotion of the image of nursing within HMC through the regular publication of the nursing newsletter and through social media engagement in collaboration with local and system-level stakeholders. To be successful in this role, goals will be achieved through: (1) In-depth understanding of national quality and safety indicators and benchmarks, (2) knowledge of current trends in education management and professional development, (3) expertise in data analysis and presentation, (5) expertise in leading process improvement and rapid improvement events utilizing proven modalities (Lean Management, Six Sigma, PDSA, TQM etc.,) and (5) ability to engage various stakeholders to implement. Additionally, this position requires the ability and familiarity with research. As an academic medical center affiliated with the University of Washington, the ACNO will collaborate with analysts and nurse scientists within Harborview to produce publishable materials and will coach staff to highlight the work of Harborview nurses at the local, regional, and national levels.

In addition, this position provides administrative and management support to the Chief Nursing Officer/Sr. Associate Administrator for Patient Care Services and serves as a member of the Administrator On-Call Team.

Major Responsibilities

Administratively responsible for the following areas:

o Nursing education and competencies

o Wound, Ostomy, and Limb Preservation program

o Program Coordinators

o Clinical Business Systems (Kronos and time keeping)

o Clinical and business analysts

o ANCC Magnet Program, Nurse Residency & PTAP Programs

Support to managers and directors:

o Clarification of goals and objectives for PCS as well as each department

o Meet regularly with managers/directors/ACNOs to identify critical issues.

o Initiate planning process for addressing challenges.

o Assist with efforts to recruit and retain excellent staff.

o Liaison with administration to ensure that departmental efforts are supportive of and supported by the institution-wide goals.

o Ensure that core competencies for all managers are achieved.

Development of process improvement plans to address ongoing and emerging operational challenges

o Lead Process Improvement initiatives and to achieve PCS strategic plan.

o Become the central point of contact for internal (leaders, staff, and physicians) and external stakeholders regulators, state and national agencies).

o Develop, in collaboration with other stakeholders and leaders the standardization of operations and processes to achieve greatest level of quality, efficiency, productivity, and accuracy.

o Develop programs for nurse leaders to foster innovation and creativity, preparing them for new challenges and role expectations.

Partner with Physician Leaders for clinical and operational excellence (Dyads)

Coordination of projects and initiatives

o Ensure that all efforts are clearly articulated, not duplicative or in conflict with other projects, and have adequate resources to succeed.

o Ensure that projects are evaluated and held to standards of operational success.

o Promote integration of successful initiatives/pilots to other areas.

o Work closely with other departments or other institutions to ensure efforts mirror best practices.

o Coordinate change processes across departments (whether internally or externally initiated) to ensure optimal transition.

Participate in community, institution, or divisional committees to ensure excellent coordination of efforts and to provide communication between PCS departments and committee processes


1. Organizes, coordinates and controls the operational, financial and personnel activities of selected patient care areas of HMC as assigned by the Chief Nursing Officer/Sr. Associate Administrator for Patient Care Services division.

2. Assists the Chief Nursing Officer/Sr. Associate Administrator in the analysis of problems related to clinical care.

3. Leads the standardization of operations wherever possible to achieve greatest efficiency, productivity and accuracy.

4. Develops effective monitoring systems to assure that standards of performance are maintained and HMC goals and objectives are achieved.

5. Provides periodic progress reports to the Chief Nursing Officer/Sr. Associate Administrator relative to the management of the division to include: a) evaluation of leadership effectiveness within areas of responsibility, b) evaluation of goal attainment, cost effectiveness and current issues with a problem-solving focus.

6. Responds to community inquiries relative to clinical care and any grievances regarding assigned areas of responsibilities.

7. Consults with department managers and hospital administrative staff to coordinate interdepartmental activities, programs or policies.

8. Oversees duties of support staff in a positive and encouraging manner.


1. Participates in the preparations of HMC operating and capital budgets.

2. Assists the managers accountable to this position with the preparation of operating and capital budgets to assure appropriate resources allocation within the guidelines set by HMC and Legislature.

3. Reviews and approves requests for capital expenditure, continuing education and travel.

4. Finalizes budget requests; interprets and justifies budget at periodic intervals with CNO.

5. Develops and maintains a system of financial accountability within the hospital budget plan. Analyzes key indicators of productivity, staff and space utilization, demand and capacity. Ensures effective charge capture processes are functional and monitored.


1. Facilitates planning within the units assigned consistent with Patient Care Services division and HMC goals.

2. Participates in the hospital-wide program planning effort and assumes primary responsibility for developmental planning in areas assigned.

3. Represents HMC on university, local or State Boards, commissions, and associations, as requested.

4. Participates in committees involved in policy/procedure/program development, as requested. Supports the process of change within the institution.

5. Investigates and promotes changes based on clinical advancement and research that suggest future development of clinical services.

Human Resources

1. Develops and enhances the leadership staff within areas assigned. Assists in the development and monitoring of core competencies in managers. Contributes to educational programs within area of expertise.

2. Guides and facilitates staff in their efforts in quality assurance and process improvement programs.

3. Conducts interviews, selects and monitors performance of staff directly accountable to this position.

4. Promotes effective relationships between medical staff and leadership teams in the provision of patient care.

5. Promotes interdepartmental and interdivisional relationships to optimize the productivity of the HMC staff.

6. Serves as a member of the PCS Senior Leadership Group and committees as assigned. Assumes responsibility for the department in the absence of the CNO, as requested.

7. Represents the division in public or professional forums as requested by the CNO.

Advocacy and Customer Service

1. Maintains awareness of others and greets patients, families, visitors, physicians, managers, and staff in a positive customer-oriented manner.

2. Demonstrates an atmosphere/attitude of respect for human dignity and the uniqueness of each patient, visitor physician, and staff member.

3. Protects confidentiality of written and verbal information according to policy and procedure.

4. Reports when illegal/unethical/unprofessional practice of another member of the health care team occurs.

5. Follows appropriate channels to resolve concerns.

6. Demonstrates courteous and professional communication skills with administrators, co-workers, visitors, patients and families.

7. Receives and refers patient inquiries, compliments and complaints to appropriate department(s).

Professional Growth and Behavior

1. Attends and participates in departmental meetings, committees and/or projects; reads minutes or seeks follow-up if unable to attend, as applicable.

2. Demonstrates reliability in work attendance; consistently wears identification badge.

3. Contributes to group problem solving and is respectful of the comments of others.

4. Mentors managers in their professional development and goal achievement.

5. Gives and accepts feedback in a constructive and courteous manner.

6. Promotes positive image of self, the PCS division and HMC.

7. Apprises supervisor of actual and/or potential problems in a timely manner.

8. Is able to resolve conflicts and/or direct to appropriate staff/department for resolution.

9. Completes annual competency validation requirements.

10. Identifies own learning needs and seeks direction for growth.

11. Attends and participates in continuing education programs and in-services which directly affect and improve department operations.

Safety and Response to Emergencies

1. Participates in interdepartmental efforts to facilitate a safe environment.

2. Understands and follows hospital and departmental protocol for emergencies and disasters.

3. Takes immediate action to address environmental, equipment or engineering issues that present a potential safety risk. Functions within safety, infection control, emergency and equipment guidelines.

Quality Assessment and Improvement

1. Develops, recommends, and assists with implementing, as appropriate, solutions for resolving procedural system causes for incidents/risks.

2. Develops clerical organization tools or systems that prevent errors/increase efficiency and accuracy; seeks cost-effective alternatives for routine and specialized office supplies and equipment.

3. Actively participates in QA/QI activities through the participation in committees, implementation of process improvement initiatives and contribution of suggestions for improvement in clinical care delivery.

Masters degree in Business, Nursing, Hospital Administration, or other related field.

Bachelors degree in Nursing (if BS is not in nursing, graduate degree must be in nursing)

AND Licensed as RN in Washington State.

Five (5) years of progressive management experience in health care delivery operations managing teams of people, budgets, and programs. An equivalent combination of education and experience may substitute for stated requirements. Desired: Demonstrated record of program development and personnel management especially on areas of education, regulatory, compliance, and quality. Strong written and oral communication skills; administrative experience in an academic medical center. Experience in leading process improvement (Lean Management, Six Sigma, PDSA, TQM) National Board Certification in leadership (CNML, NEA-BC, etc.) Familiarity with ANCC Magnet program. Doctoral preparation (e.g. DNP, DrPH, PhD). Competency and knowledge of regulations at State and Federal levels, and requirements of The Joint Commission.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.


Posted: 2020-09-25 Expires: 2020-11-28

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University of Washington
Seattle, WA 98104
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