1+ months

ASSOC HELP DESK TECH

NEA Baptist
Memphis, TN 38103

Overview and Responsibilities

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Qualifications

Experience DescriptionMinimum RequiredPreferred/Desired  Entry level experience or educational equivalent to 1 year college/post secondary education.2 years experience or educational equivalent of Associate's degree. Education DescriptionMinimum RequiredPreferred/Desired Education from an accredited institution or experience as listed.   Training DescriptionMinimum RequiredPreferred/Desired Special Skills DescriptionMinimum RequiredPreferred/Desired Licensure DescriptionMinimum RequiredPreferred/Desired  DRIVER'S LICENSE (CURRENT)  Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.   #CB

Categories

Posted: 2020-09-18 Expires: 2020-11-19

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ASSOC HELP DESK TECH

NEA Baptist
Memphis, TN 38103

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