5 days old

Assistant Store Leader

Kate Spade
Honolulu, HI 96813

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home dcor and more. Polished ease, thoughtful details and a modern, sophisticated use of colorKate Spade New Yorks founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.

general purpose of the position: partner with store leadership to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment, and administrative functions. responsibilities include, but are not limited to the following:
essential duties and responsibilities
client & service expert:
development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients
partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store, i.e. events and marketing opportunities
ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
ensure team is compliant will all clientele standards and thank you note program
ensure all associates complete the sales training program
model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
leadership presence/steward of talent:
assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance
responsible for assuming the SM role in managers absence
lead by example with the achievement of personal sales goals
educate team on product, sales plans, personal goals, measurable stats; is able to coach to these stats to ensure business is maximized
ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings
manage administrative recruitment duties; i.e. scheduling interviews & communicating with candidates
onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports
utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering GM
building brand equity:
understand and able to communicate the kate spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer
ensure brand and operating standards are met to support brand consistency.
ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SM in order to increase customer service and sales
operational excellence:
perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
assist SM with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the companys inventory and assets
ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory
skills and abilities required:
professional sales development and exceptional interpersonal skills
strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
ability to analyze selling reports, identify business trends and react quickly to the needs of the business
comfort in making decisions and mediating conflict within a team-environment
proficient in windows-based software such as excel, word and outlook
physical requirements:
available to work store schedule, as needed, including evenings and weekends
standing for extended periods of time
able to safely lift boxes up to 40 pounds
comfortable climbing ladders
education and experience required:
minimum 3 years management experience in a comparable retail environment
college degree preferred
prior luxury goods experience preferred

Our Competencies for All Employees


Posted: 2020-03-23 Expires: 2020-04-22

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Assistant Store Leader

Kate Spade
Honolulu, HI 96813

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