1+ months


University of Washington
Seattle, WA 98104


Req #: 173975
Job Location: Seattle Campus
Posting Date: 11/07/2019 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education 
Shift: First Shift 

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years. 

College of Education has an outstanding opportunity for an Assistant Director for Graduate Student Services.

The Office of Student Services (OSS) in the College of Education serves as the central office of support for undergraduate and graduate students as well as faculty and staff.  Services provided include but are not limited to advising for prospective and current students, degree completion, registration troubleshooting, professional and career development, and helping to connect students to resources.

Reporting to the Assistant Dean for Academic & Student Affairs, the Assistant Director works as a member of the Office of Student Services team to provide an extensive and broad-reaching system of support to prospective students, applicants, current students and faculty.  The Assistant Director will assume a leadership role in the office through a set of responsibilities that includes:
  •   Counseling current graduate studies students (Master of Education, Educational Specialist, Doctor of Education, and Doctor of Philosophy) concerning degree requirements, procedures, and resources (including courses, registration, degree milestones, funding, and referrals to other UW offices and services) in a way that complements and supports the academic advising work of the faculty;
  • Managing the cultivation of contacts with prospective graduate students and recruitment for MEd, EdS, and doctoral programs, in collaboration with staff and faculty in the Colleges graduate programs and partners;
  • Supervising graduate students, providing leadership, and ensuring functional office operations (schedules, budgets, etc.) for the Office of Student Diversity and Inclusion (OSDI) as it promotes community and services for historically marginalized student populations;
  • Developing strategic recruitment plans for graduate studies programs, and overseeing the implementation of those plans, including in-person and online information sessions;
  • Coordinating professional and career development activities for students in the Colleges MEd, EdS, and doctoral programs, with particular attention to students of color, international students, and other student populations that are underrepresented in the pursuit of graduate studies.
  • Collaborating with faculty and staff to improve graduate student experiences both in and out of the classroom, with particular attention to issues around climate.

    The Assistant Director will lead efforts to attend to the professional, academic, and personal growth of graduate students. An important function of the position is to enhance the experience of prospective and current graduate students, with an emphasis on increasing recruitment and retention of high-caliber graduate students, including students of color, international students, and other student populations that are underrepresented in the pursuit of graduate studies.

    Duties & Responsibilities
    Essential functions of the position include understanding and conveying information about multiple graduate programs; interpreting interests of prospective students and determining congruence of those interests with those graduate programs and with faculty research agendas;   understanding student concerns and determining appropriate courses of action to resolve those concerns (including referrals); and understanding and conveying information about relevant University policies.
  • Through individual consultation, workshops, and printed materials, communicate information to graduate students and faculty on status and degree completion steps, deadlines, and requirements; refer graduate students to their faculty advisors when appropriate.
  • Manage the cultivation of contacts with prospective graduate students and recruitment for MEd and doctoral programs, this includes responses to programmatic questions from prospective graduate students and graduate non-matriculated (GNM) students; oversight of the planning, coordination, promotion, and implementation of graduate program information sessions for prospective students, and managing organizational partnerships related to outreach.
  • Hire, train, and supervise the graduate student staff assistants of the Office of Student Diversity & Inclusion and lead the work of that office in promoting community and services for historically marginalized student populations.
  • Work with students to resolve unique problems or situations as appropriate; provide appropriate referrals to other College and UW resources/offices as needed; liaison with the Graduate School, the Registrar, International Student Services, and others as appropriate to assist students and resolve problems;
  • Develop, coordinate, plan, promote, and execute professional and personal development programs, including individual consultation and mentoring where appropriate;
  • Identify issues and concerns of graduate students and work collaboratively to develop strategies and initiatives to address those concerns, with a focus on graduate student experiences both in and out of the classroom, and with particular attention to issues around climate
  • Collaborate with other Student Services staff to plan, promote, and execute annual events, including orientation, open houses, community events, and graduation.
  • Collaborate with College marketing and communications staff in the development of graduate recruitment materials, including OSDI brochure;
  • Assume shared responsibility for assessing and modifying/updating website content related to graduate student degree progress;
  • Coordinate Research & Inquiry presentations, including registration and event planning;
  • Complete other duties as assigned.

  • Masters degree in education, social sciences, or a related field, to include  five years of experience working with students in an advisory, recruiting, or counseling capacity.
  • Knowledge of effective recruiting and retention practices to increase diversity, as well as the ability to develop and implement new initiatives in this area.
  • Demonstrated ability to use relational databases, web-based technologies, and an ability to integrate these technologies into educational and student-support environments.

    Additional Qualifications
  • Excellent customer service and interpersonal communication skills, including experience working with individuals from diverse backgrounds.
  • Proficiency with Microsoft Office (Word, Excel, Access), Google Suite, relational databases, multi-user calendaring systems, online communications (email and instant messaging).
  • Prior supervisory experience.

  • Knowledge of the field of education as a discipline of study.  
  • Ability to design, implement, and maintain workflow systems that lead to greater effectiveness and efficiency. 
  • Familiarity with policies and procedures of the University of Washington and/or the UW College of Education. 
  • Graduate degree in education or a related field of study. 
  • Experience in academic advising, recruiting, and/or admissions. 
  • Ability to multitask in a fast paced environment.
  • Sensitivity and ability to handle highly confidential information.

    As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready.

    Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


    Posted: 2019-12-05 Expires: 2020-02-02

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    University of Washington
    Seattle, WA 98104
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