2 days old

*Apps Support Engineer (AVP) - TTS Tech

Citigroup
Irving, TX 75062
21310972 Application Support Engineer (AVP) (Open)


**Key Responsibilities:**


BAU operation:


+ Review capacity and monitoring of our applications and design, then implement or manage enhancements to improve their stability

+ Analyze the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues

+ Create, document and maintain Knowledge Management systems for our applications

+ Review and maintain robust continuity of business processes

+ Provide technical solutions and liaise with the Operations business during critical production outages

+ Manage the remediation tasks following critical outages, to avoid repeat failures

+ Work with the Development and Release teams to ensure robust software implementations.

+ Provide reporting to Operations and Technology Management, that facilitate strategic and tactical initiatives

+ Liaise with Operations business in translating their problems in to technical solutions

+ Provide technical and business solutions to off-shore teams who require direction in their approach

+ Create innovative solutions and proactive approaches to optimizing processes

+ Follow thru to ensure each problem is resolved according to SLA

+ Effectively communicate issues and status updates with business users, second level support, and development teams


**Knowledge/Experience (Essential) :**


+ Experience in Production support or software development for 5-8 years, preferrably in financial industry.

+ Experience in ITIL would be beneficial

+ Experience in a demanding environment, working to strict deadlines

+ Experience in a service based environment would be beneficial

+ Experience in analysing and solving problems


**Skills:**


Following technical skills are important to the role.


+ Oracle / ORAS / Mongo DB / Sybase

+ SQL, advanced database and query writing experience

+ Ability to support and/or code in applications such as Java

+ Autosys / Cron / Quartz

+ MQ, Tibco EMS, Weblogic

+ ITRS, ServiceNow

+ Unix Shell or Perl Scripting

+ Nice to have: DevOps automation skills, API skills

+ GlassBox, AppDynamics and ECS OpenShift knowledge will be advantage


**Personal:**


+ Ability to communicate well at all levels

+ Strong organizational skills

+ Self-motivating

+ Ability to work in a team environment

+ Ability to learn new skills quickly with little supervision


**Competencies**


+ Possess strong communication skills, in both verbal and written format.

+ Well organized and able to multi-task.

+ Planning, delegation, multi-tasking and prioritization skills.

+ Team-oriented with a collegial approach to addressing challenges.

+ Will be a highly-motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness.

+ Willingness and proactivity to take ownership of issues and see them through to resolution.

+ Desire, and proven ability, to constantly improve technical environments and platforms.

+ Must have strong attention to detail and not be willing to settle for a job half done.

+ Be flexible with working hours, to react to situations within the production support environment.


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**Job Family Group:**


Technology

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**Job Family:**


Applications Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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*Apps Support Engineer (AVP) - TTS Tech

Citigroup
Irving, TX 75062

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