19 days old

Applications Support Engineer C11

Ensenada, BC 22790
**About Citi**

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. We are also committed to attracting and retaining women into careers in information technology by leveraging the power of global relationships, collaboration and learning - to build a strong eco-system of women who can provide support and mutual benefit.

**Key Responsibilities**

An Application Support Engineer is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector. As part of an IT support team, an Application Support Engineer needs both technical knowledge and people skills to do their job well. A good Application Support Analyst should have a working knowledge on database, operating systems, integration technologies and programming/automation.

As an Application Support Engineer within the Institutional Clients Group (ICG) business, you will be part of a growing team in Costa Rica responsible for:

- day-to-day availability of the applications (and ensuring any impacts are taken care of and accurately communicated to business users and technology senior leaders);

- actively proposing, implementing and chasing actions that increase application stability/reliability and that enhance our teams operational efficiency, especially via task automation.

As a Level 2 Engineer, you will work closely with Level 1 Support, Development teams, Infrastructure teams and the ICG business, all of them across different countries and time zones. You should be technically astute, well organized, and proactive and be comfortable discussing issues with business and technical users at all levels. The desired candidate will also need to possess good multi-tasking skills and availability for on-call support.

**Essential Skills**

- High English and Portuguese proficiency, both oral and written is required; Spanish proficiency is a plus

- 5 yrs of working experience on supporting applications running in Unix/Linux, Windows and Cloud environments.

- Working experience on DevOps tools (Ansible, Bitbucket, Jenkins, etc.), as well as on programming/scripting for automation purposes

- Working experience on supporting/configuring Oracle databases, WebSphere, IIS from an application perspective;

- Experience in Incident, Problem, Change and Release management processes

- Working knowledge on integration technologies like MQ series, ConnectDirect and NDM, or on scheduling tools like Autosys and Tivoli (TWS) is a plus


**Job Family Group:**



**Job Family:**

Applications Support


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2021-04-16 Expires: 2021-05-16

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Applications Support Engineer C11

Ensenada, BC 22790

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