6 days old

Applications Scientist - Advanced Imaging - Remote

Danaher
Exton, PA 19341 Work Remotely

I.GENERAL SUMMARY

The Applications Scientist will increase customer satisfaction and uptime through fast, efficient phone, online and email support of their imaging systems and contribute to Leica Sales success by providing support and training to our sales force.  

The Applications Scientist consults with customers and sales/applications specialists to deeply understand and provide extensive application support on issues related to general microscopy. Perform remote online troubleshooting and training sessions with end customers and sales reps.  Supports exhibitions and organizes short course support, including planning, communicating, teaching and reporting.  Handles demonstration system logistics and confirms correct system functionality.  Processes customer provided samples and develops methods to address specific customer needs.

Leica Microsystems Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

II.KEY RESPONSIBILITIES
  • Provide expert product, application and software support to customers, sales and service organization
  • Triage technical problems during customer calls
  • Document and route support issues
  • Communicate and resolve support requests
  • Conduct software testing
  • Test and confirm demo system functionality
  • Develop Protocols to Image Customer Samples
  • Conduct training courses for customers and Leica employees
  • Participate and teach in customer workshops

    III.REQUIREMENTS FOR THIS POSITION

    Professional Experience

    • Minimum 2 years in a research, quality-control or production environment, applying microscopy and digital imaging techniques to drive results
    • High level of computer proficiency with troubleshooting knowledge
    • Experience in a customer-facing support role
    • Maintain and troubleshoot advanced imaging equipment, hardware and software
      • Teaching or training experience, provide training to others on how to apply imaging equipment and techniques to solve scientific questions

        b)  Education

        • BA/BS in the life sciences field
        • Masters or PhD degree preferred
        • Familiarity with biological imaging applications needed; fluorescence and confocal microscopy experience highly valued

           

          c)  Language

          • English

            d) Travel (required estimated % of time)

            • 10% - 20% North America (predominately West Coast)

              IV.PERSONAL TRAIT PROFILE
              • Possessing €œintellectual curiosity€
              • Self-motivated with a tenacious work ethic
              • Detail oriented
              • Efficient time management skills
              • Ability to excel autonomously with minimal supervision in a team environment
              • Strong interpersonal and communications skills
              • Highly proficient computer skills (Windows, MS Office, External Device Connectivity etc.)
              • Strong optical, mechanical and troubleshooting aptitude
              • Highly organized
              • Excellent decision-making skills
              • Work in rapidly changing environment
              • Read specifications and blueprints

                V.KEY RELATIONSHIPS

                a)  Internal

                • Reports directly to Dir Technology & Applications Support
                • Direct Reports include:
                  • None
                  •  Interacts with Sales, Service, Applications, and Management Teams, both domestically and internationally

                    b)  External

                    • Customers

                      Leica Microsystems Inc. is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

                      Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Medical Device

Categories

Posted: 2020-05-21 Expires: 2020-06-20

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Applications Scientist - Advanced Imaging - Remote

Danaher
Exton, PA 19341

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast