4 days old

Application Support Senior Analyst

Citigroup
Belfast, ME 04915
**Overview of Citi:**


Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.


**Role Overview:**


The Apps Support Senior Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.


**Responsibilities:**


+ The Apps Support Senior Analyst provides technical and business support for users of Citi Applications.

+ Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

+ Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

+ Act as a liaison between users/traders, interfacing internal technology groups and vendors


+ Participates in disaster recovery testing

+ Participate in application releases, from development, testing and deployment into production.

+ Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

+ Considers implications of the application of technology to the current environment.

+ Analyzes applications to identify risks, vulnerabilities and security issues.


+ Makes evaluative judgments based on analysis of information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

+ Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

+ Exchanges ideas and information

+ Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

+ Performs other duties and functions as assigned in a concise and logical manner.


+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ Experience in Application Support role

+ Basic knowledge or interest about apps support procedures, concepts and of other technical areas.


+ Participation in some process improvements.

+ Previous experience or interest in standardization of procedures and practices.

+ Basic Business knowledge/ understanding of financial markets and products.

+ Knowledge/ experience of problem Management Tools.

+ Understands of how own sub-function integrates within the function and commercial awareness


+ Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence

+ Good customer service, communication and interpersonal skills.

+ Ability to work in an Offshore/Onsite environment

+ Good knowledge of the business and its technology strategy

+ Worked on Incident management and tracking tools.


+ Consistently demonstrates clear and concise written and verbal communication skills

+ Knowledge of issue tracking and reporting using tools

+ Good all-round team member

+ Effectively share information with other support team members and with other technology teams

+ Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus.


+ Ability to plan and organize workload

+ Ability to communicate appropriately to relevant stakeholder

+ Technical skills on AIX, Linux, Oracle

+ Middleware: Supported WebSphere, Java and IHS applications

+ Messaging: Supporting MQ and NDM


+ Experience in Autosys Job Scheduling and setup.

+ Basic understanding of network topology, Firewalls and Load balancers

+ Deployment Tools: Have worked on enterprise 1 click deployment tools


**Education:**


+ Bachelors/University degree or equivalent experience


**What we Offer:**


As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;


+ 23 days paid annual leave

+ Award winning pension scheme,

+ Life assurance and

+ Private medical insurance with Bupa healthcare.


In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.


Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.


Our vast range of diversity networks and on site multi faith room demonstrates Citis commitment to growing a diverse workforce.


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**Job Family Group:**


Technology

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**Job Family:**


Applications Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Application Support Senior Analyst

Citigroup
Belfast, ME 04915

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