1+ months

Application Support Analyst - 19003102

Affiliated Computer Services
Cary, NC 27513

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job Description:


The Application Support Analyst is responsible for planning, installing, supporting, monitoring, upgrading and maintaining software application/solutions consistent with organizational goals, industry best practices, and established security requirements. Additionally; you will leverage your experience with FedRAMP and familiarity with the NIST Risk Management Framework (RMF) to perform assessments for cloud computing technologies in meeting federal compliance.

Experience with Cloud technologies, infrastructure transformation and automation is a must. The right candidate will need to possess the drive and interpersonal skills to resolve common conflicts experienced through transformation, help evolve the team, the platform and constantly drive business value in a dynamic and hyper-fast environment.




Install, configure, test, manage, maintain and upgrade software including database, operating systems, and applications independently and in teams 

Collaborate with technology and business stakeholders to drive, track, and resolve all aspects of compliance readiness and audit execution 

Collaborate with a cross-functional team of application developers, operations engineers, and architects to understand complex product requirements and translate them into automated solutions

Participate in architectural discussions to ensure solutions are designed for successful deployment, security, and high availability in support of Infrastructure, Software and Platform as a Service offerings

Develop Security Authorization Packages and ensure completeness and compliance with FedRAMP requirements and other authoritative IT security guidance 

Troubleshoot, diagnose and analyze incidents for integrated systems spanning multiple hosts, technologies and software applications 

Respond rapidly to system maintenance needs, including evenings and weekends

Ensure adherence to policies/standards

Write and maintain code for automating application and infrastructure releases

Ensure all solutions are properly monitored and instrumented (Dynatrace experience a plus)

Analyze server, network and storage characteristics (e.g. CPU behavior, latency, rate, saturation and utilization), triage and troubleshoot problems

Participates in, or potentially leads, FedRAMP gap assessment, compliance readiness, and compliance monitoring activities. 


3 years of experience in information security, with strong NIST experience: NIST SP 800-53, FedRAMP, RMF, FISMA, NIST SP 800-171 

Strong knowledge of technology and security topics including network and application security, infrastructure hardening, security baselines, web server, and database security

3 years experience supporting web applications and relational database architectures

2 years experience writing code and/or script (PowerShell, PHP, Python, Perl and/or Ruby etc)

Working knowledge of container technologies, deployment and orchestration technologies (Docker, Kubernetes, Cluster API)

Experience with networking technologies and concepts including load balancing, firewalls, routing and switching networking, single sign-on and active directory

Working knowledge of standard Wintel security methodologies, hardening procedures, and best practices

Knowledge of the various services and capabilities of cloud computing platforms (AWS, OpenStack, Azure etc.)

Knowledge and understanding of DevSecOps principles and practices (including CI/CD pipeline)

Understanding of agile and other development processes and methodologies


Soft Skills:

Strong communication and interpersonal skills required while working collaboratively in a team environment and interacting with customers, system owner, and vendors

Aptitude for influencing others without direct authority

Ability to prioritize, and work well under pressure

Excellent communication and documentation skills, both in technical and non-technical arenas

Adept at learning and applying new technologies and solving new problems

Ability to work both independently and within a global team environment  


At least one advanced cybersecurity certification such as: CISSP, CISM, CISA, CCSP, CRISC, CAP, CASP, or other relevant security certifications, multiple are preferred 

High School diploma or equivalent required

Bachelors degree preferred

Job Regular
Primary Location United States-North Carolina-Cary
Unposting Date Feb 6, 2020, 10:31:20 AM
Virtual/work from home? false


Posted: 2019-07-31 Expires: 2020-07-15

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Application Support Analyst - 19003102

Affiliated Computer Services
Cary, NC 27513

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