13 days old

Application Services Manager

Siemens
Application Services Manager



+ United States

+ Customer Services

+ 247098

Siemens Healthineers



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**Job Description**

**Organization:** Siemens Healthineers

**Business Unit:** Customer Services

**Requisition Number:** 247098

**Primary Location:** United States--

**Assignment Category:** Full-time regular

**Experience Level:** Senior level

**Education Required Level:** Bachelor's Degree

**Travel Required:** 50%



**Job Description:**



**Position Overview:**



Leadership of the Clinical Education & Workforce Solutions team for our Molecular Imaging (MI) portfolio.



This position is expected to positively impact the bottom-line results of the MI education practice through effective resource and budget management, and the implementation of process improvement initiatives. They will lead Education & Workforce Solutions resources to achieve the highest levels of performance to increase customer & employee satisfaction, differentiate Siemens, and achieve financial business targets.



**Key Responsibilities:**



+ Demonstrate Leadership Excellence: Responsible for the development and success of the Molecular Imaging Education & Workforce Solutions team.

+ Resource Management; daily management of the roles and tasks of 2 Molecular Imaging Team Leaders (TL), 1-2 FlexForceCoachs. This role will also indirectly manage 20+ Clinical Education Specialists (CES).

+ Competence and qualification management of the modality CESs including recruiting, developing, planning and monitoring of continuous internal education.

+ Professional skill gap assessment and management

+ Clinical training plan development and management

+ Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens and Siemens Education & Workforce Solutions resulting in increasing Net Promoter Score and achieving highest industry standards for education and training.

+ Achieve target revenue and profitability goals for modality.

+ Manage cost center budget & headcount to achieve 100% or below forecast.

+ Own resolution of education related issues for respective business unit; Effectively support and manage stakeholder relationships

+ Respond to customer complaints, monitor for potential trends, analyze for root cause when appropriate, and develop processes for sustained improvement.

+ Drive continuous process improvements with best practice sharing and implementation across the organization.

+ Partner with Clinical Education Operations team to ensure optimized scheduling to maintain target productivity levels.

+ Enforce and drive compliance to ensure adherence to Siemens policies and procedures.

+ Up to 50% travel.



**Education / Knowledge / Experience:**



+ BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.

+ Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy.

+ Strong leadership skills in motivating virtual teams for high performance.

+ Excellent communication skills verbal, written, ability to present.

+ Detailed clinical product knowledge in modality specialty.

+ Ability to manage multiple programs and priorities.

+ Ability to work independently and support evenings and weekends as required.

+ Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

+ Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

+ 10+ years of successful experience in related field



**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.



**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .



**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

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Posted: 2019-09-04 Expires: 2019-10-04

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