1+ months

Application/Production Support Analyst (Windows, Scripting, SQL, Linux, DevOps) - 2nd Shift / Spec'st Appl Support Analyst

BNY Mellon

As a global investments company, BNY Mellon can act as a single point ofcontact for clients looking to create, trade, hold, manage, service, distributeor restructure investments, and safeguards nearly one-fifth of the world'sfinancial assets. Every day, our Technology employees make this happen whilealso seeking out new ways to do it more efficiently and effectively.

As part of BNY Mellons global Technology organization, youll have theopportunity to engage with some of the best and brightest technology, business,and financial minds to find new and better ways to exceed our clientsexpectations and build the future of financial services. With more than 230years of industry leading experience under our belts, you might even say thatwe are the original fintech.

Our Team

Operations and SharedTech (OST) owns the ecosystem through which BNY Mellons products andservices are delivered to our clients and our internal business operationsteams. We provide Custody/Cash/Settlementservices, run BNYMs digital platform (NEXEN) along with associated sharedservices, oversee the technology portfolio for Alternative Investments andSub-Accounting products, and drive operational transformation throughtechnology to make our clients and us more efficient. OSTs world-classengineers build solutions with an empathy first principle. We believe thatour products and services are superior when we know our clients, users, andpartners and that the more embedded we are with them and the more we interactwith them, the more empathy we exercise.

The OST ProductionServices Team is dedicated to ensuring that our technology environments arebest in class. Our Production Services team runs the systems that keep BNYMellon running. Our mission is todeliver a full IT service management lifecycle across all run-the-bankapplications and infrastructure support with the purpose of providing acontrolled, secure, and predictable production environment.

Our team members use their technical skills and businessknowledge to bring forth solutions that will take our company into thefuture. If you are a collaborativecontinual learner with a global mindset and a desire to contribute to our companystop priorities, this is the place for you.

The Role

As part of the OST Production Services team, we are lookingfor a Production/Application SupportAnalyst. Youll be experienced withnew application development as well as application support. Youll have stronganalytical and problem-solving skills and quickly learn new application systemsand technology. Youll have ability to communicate clearly and concisely, bothorally and in writing.

Key Responsibilities:
*2nd shift schedule: Sunday Thursday from 12 PM 9 PM EST*
  • Ability to work additional hours as required bybusiness need
  • Infrastructure support
  • Support of BNY Mellon customizations
  • Participate in Agile based software developmentmodel
  • Provides guidance on technical subject matter toassociates.
  • Troubleshooting moderate to complex issues.
  • Contributes to the achievement of teamobjectives.
  • Provides off hour support as needed

Specialist Appl Support Analyst->> Maintains and supports applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. May allocate/coordinate work within a team/project. Analyzes system requirements. May review SCM plans and SCM scripts/programs.Monitors changes to applications and their operating environment. Analyzes any complex issues. Provides application support input with regard to SCM activities. May interact directly with clients regarding project activities. Recommends technical solutions on application problems. Reviews and analyzes product migrations through all systems environments. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of related teams' objectives.


Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 6-8 years of diverse experience in information technology required, experience in the securities or financial services industry is a plus.

  • Windowsserver administration skills
  • PowerShelland visual basic scripting
  • SQLadministration and query building
  • Experiencewith Linux (RHEL), Apache, Tomcat
  • Experiencewith the agile methodology.
  • Experienceworking in geographically dispersed teams
  • Experienceworking with large databases (MS SQL Server, Oracle, Vertica)

Niceto Have:

  • Workingknowledge of DevOps tools GIT, Ansible, Jenkins, Nagios, Kibana, Solarwinds,Splunk, AppDynamics Prometheus, etc.)
  • Strongproduction support background
  • Incident,change & problem management background
  • Fullstack development knowledge
  • Real-worldRESTful web services experience
  • Workingknowledge of cloud based technologies, containerization.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New York-New York
Internal Jobcode: 45139
Job: Information Technology
Organization: Operations & Shared Technology-HR13644
Requisition Number: 1917318


Posted: 2019-12-06 Expires: 2020-02-05

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Application/Production Support Analyst (Windows, Scripting, SQL, Linux, DevOps) - 2nd Shift / Spec'st Appl Support Analyst

BNY Mellon

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